Participant

Question

Font Loading Issues Indesign

9 replies
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We have had a problem with Indesign where when we open a document one of the fonts wasn’t displaying correctly which wasn’t spotted. Upon investigating, when you open the document up for the first time, it displays incorrectly, but if you open up for the 2nd time, without quitting Indesign, the font displays and outputs ok.

Has anyone experienced this and what the issue could be?

E

Eugene Tyson

Community Expert

Since updating to Monotype from Connect Fonts I’ve noticed this too.

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Abhishek Rao

Community Manager

Hi @Eugene Tyson,

Thanks for sharing that you're seeing similar behavior. If possible, could you please share a short screen recording demonstrating the issue for reference? It would be helpful for us to review the behavior and investigate it further with the team.

Thanks!
Abhishek

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rob day

Community Expert

Hi @genlee85, What font is causing the problem? There are some Adobe fonts than get activated from Adobe Fonts, but can also be downloaded and installed from other services— Google fonts can cause conflict problems.

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G

genlee85Author

Participant

HI Rob, it a particular clients own branded font rather than a Google/Adobe font.

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rob day

Community Expert

Are you using font management application?

If not, what system font folder is the font installed in? When the font is active you can get its installed location from Find/Replace Fonts:

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Harshika Verma

Community Manager

Hi genlee85,

Thank you for reaching out, and sorry for the trouble. Would you mind telling us the version of InDesign installed on your machine? Is this happening with a specific font or all fonts?

Does that happen with a specific file or all files?
Is the font showing as activated in the Creative Cloud Desktop app?

Let us know, and we will be happy to assist you further.

Thanks,

Harshika

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genlee85Author

Participant

Hi Harshika,

The version of Indesign in question is 21.5.1 and we have only noticed it with a specific font in a specific file as it is a corporate brand font.

I am not sure at the time whether the font was showing as active in the Desktop App or not.

Many Thanks

Lee

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