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Rebecca And Nelson
Rebecca And Nelson
Participant
Mar 25, 2022 10:05 PM UTC
Answered

Font not Available in Indesign, But is available everywhere else

I'm completely at a loss about this. The font Milo OT (.otf format) is not available for use in Indesign, but works in Word and Illustrator. It doesn't seem to matter what fix I try, nothing is working. I'm using a Mac on Monterey and everything is up to date. I've tried:

Installing the font with font book.

Dragging the font in to my user fonts folder.

Dragging the font in to the system (I think) font folder.

Dragging the font into Indesign's own font folder.

and Installing it through Creative Cloud.

I have also tried to install a different version.

I have spent too many hours searching for a solution, is there any chance its conflicting with something directly in Indesign? I didn't have this problem on my old computer and no one else in the company seems to be having the same problem. If anyone has any advice, I'm all ears.

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    May 10, 2022 12:06 AM UTC

    Hi All,

     

    We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

     

    If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

     

    Let us know if you need further assistance. We'd be happy to help.

     

    Thanks,

    Harshika

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    31 replies

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    TobiasRöllin
    Participant
    Mar 29, 2022 11:21 AM UTC

    Hi, I have exactly the same Problem with Milo OT and InDesign 2022 (it's fine in InDesign 2021). Unfortunately I haven yet found a solution to this – might be a bug in InDesign 2022?

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      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      Mar 26, 2022 6:10 AM UTC

      Try resetting your preferences:
      The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
      Further info and instructions here if needed:
      https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

       

      ---

      Reinstalling rarely fixes everything - you can do a complete reinstall using the
      Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

       

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      Rebecca And Nelson
      Rebecca And NelsonAuthor
      Participant
      Mar 29, 2022 4:04 PM UTC

      Hi Eugene, Unfortunately, I tried this too and it didn't work 😞

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      James Gifford—NitroPress
      James Gifford—NitroPress
      Legend
      Mar 25, 2022 10:56 PM UTC

      Is it *just possibly* being sorted to an odd location in the list? That is, not among the M's? Some fonts sort by a foundry name (ITC Eras can show up under I or under E) and I have had fonts show up in non-alpha locations for inexplicable reasons (internal name, I assume).

       

      Probably not, but I thought I'd ask... especially in these days of dozens of "I don't really want those" fonts installed by OSes and apps.

       

      —

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      Rebecca And Nelson
      Rebecca And NelsonAuthor
      Participant
      Mar 25, 2022 10:57 PM UTC

      Unfortunately, no, they come up as missing, pink highlight and all 😞

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