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magnetic_MistB82A
Participant
July 24, 2025
Answered

Fonts appearing as 'Unknown' in InDesign

  • July 24, 2025
  • 2 replies
  • 394 views

Hi there,

 

Sometimes Adobe fonts do not activate and show as missing, even though they are loaded in CC. I have to replace every time this occurs.

In the Info panel of Fonts dialog box these 'missing" fonts show as 'Unknown'? It does not happen to every user so what is causing it?

Problem fonts I've noted:

Gesta

Garamond Premier Pro

 

Thanks!

Correct answer Frank Grießhammer

This has been fixed. Please remove the Gesta and Garamond Premier Pro families, and re-sync them. 

Following that, things should be back to normal.

2 replies

Frank Grießhammer
Adobe Employee
Frank GrießhammerCorrect answer
Adobe Employee
September 10, 2025

This has been fixed. Please remove the Gesta and Garamond Premier Pro families, and re-sync them. 

Following that, things should be back to normal.

Brad @ Roaring Mouse
Community Expert
Brad @ Roaring MouseCommunity Expert
Community Expert
September 10, 2025

@Frank Grießhammer .. Can you check in on the Helvetica Pro family as well? I had reported a bug that the version being served currently on Adobe Fonts also had an errant TrueType OpenType version amongs the CFF (PS) ones, and this was also causing issues with font menus, etc. They got back to me and said it had been corrceted, but I checked again just now, and it's still wrong:

 This had been an issue with the Garamond Premier Pro set as well, but I see as of today, they have corrceted this and all the styles are now properly CFF (PS) OpenType

Frank Grießhammer
Adobe Employee
Frank Grießhammer
Adobe Employee
September 10, 2025

@Brad @ Roaring Mouse I just checked the 6 styles of Helvetica LT pro available via Adobe Fonts, and they all serve as OpenType (CFF). Did you make sure to remove any older fonts you might have on your system?

 

Kasyan Servetsky
Kasyan Servetsky
Legend
July 24, 2025

A probable reason: you installed another type of font — say, TTF — but the doc you open uses OTF.

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    July 24, 2025

    Hello @Bear26,

    I'm sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4o2ZtfN) and letting us know if they help? If the problem persists, kindly confirm the version of InDesign installed, and if this happens with all files/fonts, so I can better assist you.

    Looking forward to hearing from you.

    Anubhav

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