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jeva75
Participant
March 29, 2022
Answered

Fonts "missing" in InDesign version 17.2 (2022)

  • March 29, 2022
  • 2 replies
  • 1609 views

I run Windows 10. Today I updated my Creative Cloud (Photoshop, Indesign, Illustrator, Premiere Pro) to the latest versions and found that in InDesign - and only in InDesign - one* of my installed fonts were listed as "missing" when I tried to load the documents I had been working on previously.

 

The font is not in the Typekit or the Adobe cloud font library. It's a bespoke font bought directly from the designers: https://vj-type.com/12-sud

 

The font is obviously installed in the Windows Font folder, so I tried re-installing it. No difference. Then I started troubleshooting. I copied the font to the Common --> Adobe --> Font folder. I tried clearing the Adobe font cache by deleting ALL instances of "adobefnt*.lst"-files. I uninstalled and re-installed InDesigned. I downloaded the Adobe Cleaner Tool and scrubbed InDesign from my computer. I manually deleted all folders and files that had to do with InDesign in the Program Files and App Data folders, and I used CCleaner to remove all junk and clean up the registry between each (and there were many) reboots of the computer.

Nothing helped. The font was still missing in InDesign, but present in all other programs (e.g. Illustrator, Photoshop, Microsoft Word). I downgrade to version 17.1. Didn't help.

 

Then I downgraded to InDesign version 16.4 (i.e. the 2021 version), and NOW the font is no longer missing and I can use it like previously. WTF!

So this is me submitting this a bug for versin 17.2 of InDesign for Windows (well, mine at least).

 

*I found out later that it was more than one font that went missing, but I didn't check all the fonts in the Windows Font folder. Suffice to say, since it was more than one font - e.g. this bespoke one: https://vj-type.com/11-nord - it seems that it's a program / coding error, possibly connected to TypeKit.

    Correct answer Anshul_Saini

    Hi @Matzki2,

     

    We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

     

    I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

     

    Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

     

    In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

     

    Regards,

    Anshul Saini

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    April 5, 2022

    Hi @Matzki2,

     

    We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

     

    I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

     

    Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

     

    In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

     

    Regards,

    Anshul Saini

    D
    default7d1vfgsbu47f
    Participant
    June 29, 2022

    Is anyone still having this issue? I have InDesign 2020 v.17.3 - I've uninstalled, reinstalled. I tried an older version as well but the file created does not open. I have the Montserrat fonts installed on my Windows 10 and couldn't find the font folders mentioned above to drag a font into it or clear cache. Any help would be appreciate, thanks!

    J
    julietw99713499
    Known Participant
    July 26, 2022

    I just got upgraded to Windows 11, and the font issues I'm having are legion.

     

    Fonts that I have installed multiple times, with Install for All Users, are in my Fonts folder, show up briefly as installed, which is to say the [brackets] around the font name go away. But when I open the Find Font window, they show up as not installed, and the text in that font is not visible.

     

    I saved the file as IDML, opened in 16.4, same issue.

     

    Some fonts I have been able to install (Century & Century Schoolbook), but the ligatures are absent and replaced with an uppercase A with an accent, or the apostrophe is now a comma, etc. When I export to PDF, I get notices that the PDF failed to export.  When I open it anyway, all the text has crazy letter-spacing, and the whole thing is a wreck.

     

    I have had to go back to a previous machine that's on Windows 10, where all the fonts are still accessible, in order to continue working. I was having lots of issues with memory and insufficient CPU to run Adobe products, which is why we upgraded me to this machine. But now I can't use it because it is messing up so many fonts.

      J
      jeva75Author
      Participant
      March 29, 2022

      Forgot to mention, the font in question was an .otf type font.

       

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