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right_stripes
right_stripes
Participant
March 16, 2020
Question

Fonts missing only in Indesign on Catalina

  • March 16, 2020
  • 1 reply
  • 539 views

Last week all fonts in a document in InDesign went broke. They are all Adobe Fonts from Creative Cloud. But they aren't the only ones. Random fonts are between square brackets and don't work.

Everything works perfectly in Adobe Photoshop, Illustrator and XD and in other apps.

 

I have:

- tried to activate in Indesign missing fonts, but doesn't work (by the way they are already active)
- disintalled Adobe Indesign

- deactivated all font in the Creative Cloud and reactivate just what needed

- cleared Indesign preferences

- cleared font cache by terminal

 

Anything else to do? I can't substitute the missing fonts... I am desperate. Many thanks.

 

This topic has been closed for replies.

1 reply

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
March 16, 2020

Is this happening in all documents or just one document? If it is just the one try exporting the file as an IDML and then open that in your current version of InDesign. This process can sometimes clean up corruption in a file. If the fonts are still not showing correctly try changing them to another font and then back to the first one (it's possible that clearing the corruption can fix the underlying problem but the fonts themselves may need to be reimported).

    right_stripes
    right_stripesAuthor
    Participant
    March 16, 2020

    It's happening in all the documents. At the beginning, I tried to export as an IDML file but nothing changed (the screenshot is from this one).

     

    The problem is global to InDesign, for all existing documents and new ones.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    March 16, 2020

    The only other troubleshooting process for InDesign that it looks like you haven't tried is to delete your InDesign Cache files (this is not the same as font caches).

    To do so on a Mac:

    The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

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