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upbyseven
upbyseven
Participant
March 17, 2025
Question

Fonts Not Loading in InDesign After Updating Extensis Connect

  • March 17, 2025
  • 1 reply
  • 580 views

I am having this problem with a time-sensitive project. I updated Connect, and now only some fonts are loading. Even when "permanently on" a font I need is not loading in InDesign. Is there a solution?

 

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1 reply

Mike Witherell
Community Expert
Mike WitherellCommunity Expert
Community Expert
March 23, 2025

Year after year, the use of Font Management software always seems to mess up the user rather than streamline the work. I don't use any of them anymore. Every patch of OS or Adobe app or the FontMgtSoftware seems to break something.

Suppose you didn't use it. Then you would be left with 3 places to check for conflicting use of fonts:

1. Adobe fonts

2. Fonts installed by your operating system

3. The sub-folder consistently named "Document fonts"

Commonly, if the same font shows up in 2 or more of these places, the application gets confused.

If you must use a FM software, you can still check on these three other places and make sure you do not have a duplication of a font trying to load.

Mike Witherell
    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    March 23, 2025

    I think someone recently corrected me, that on a Mac - there is a 4th location? 

     

    Mike Witherell
    Community Expert
    Mike WitherellCommunity Expert
    Community Expert
    March 24, 2025

    Like this?

    • User-installed fonts:
      These fonts are accessible to all users on the Mac and are located in the /Library/Fonts folder. 
       
    • System fonts:
      These fonts are essential for the macOS operating system and are located in the /System/Library/Fonts folder. 
    Mike Witherell
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