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Adam3518724286gs
Participant
February 16, 2024
Answered

Fresh install of Indesign, and a lot of functionality seems broken

  • February 16, 2024
  • 3 replies
  • 563 views

I just installed version 19.2 of Indesign on my Nov. 2023 MacBook Pro M3 Max, running Sonoma 14.3.1 and I am having the following issues:

I can not change fonts via the drop-down menu

I can not change colors of any object (fill or stroke) via the drop-down menu

I can not alter a selection of objects using the modifier keys (option-shift, shift, etc.)

I can not click on a single object within a selected group to designate it as a key object.

Any time I click on an object to select it, it moves 1 or 2 pixels (up and to the left).

This is a fresh install on a relatively new laptop. I have tried to uninstall and reinstall Indesign a few times, as well as restarting my machine between installs.

 

    This topic has been closed for replies.
    Correct answer Adam3518724286gs

    Hey @Adam3518724286gs ,

     

    We would like to follow up on the issue. Are you able to resolve the issue by following our expert's suggestion? Please feel free to update the discussion if you need further assistance. Please also confirm if the issue started with the 19.2 version or it was happening in the previous version as well.

     

    We would be happy to help you.

     

    Thanks,

    Harshika


    Hello, 

    Initially, my company IT was just as stumped as I was trying to trouble shoot this problem, which is why I reached out here to see if anyone else had some insight as to what might be going on. Upon deeper investigation, the company IT determined that is was a conflict with Digital Guardian DLP. They pushed an update to my machine, and the issue seems to be resolved. 

    3 replies

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    February 16, 2024

    Are you using a single monitor? An external with a laptop? How about UI Scaling? 

    A
    Adam3518724286gsAuthor
    Participant
    February 16, 2024

    I have an external viewsonic 27" in addition to the built-in display of my laptop. UI scaling is set to small. I tested changing it to other sizes and turning scale cursor proportionately off, but that did not help.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    February 16, 2024

    Did this happen after "waking" the laptop? What if you re-boot and try? What if you disconnect the external monitor?

      leo.r
      Community Expert
      leo.rCommunity Expert
      Community Expert
      February 16, 2024
      quote

      Any time I click on an object to select it, it moves 1 or 2 pixels (up and to the left).

       

      By @Adam3518724286gs

       

      Are you using Magnet? For most users who experienced this particular issue, Magnet was the culprit.

       

      https://community.adobe.com/t5/indesign-discussions/indesign-objects-quot-jumping-quot-when-selected/m-p/8856057#:~:text=I%20found%20a%20possible%20solution.%20In%20my%20case%20it%20had%20to%20do%20with%20the%20application%20Magnet

      A
      Adam3518724286gsAuthor
      Participant
      February 16, 2024

      No, I am not using Magnet. I also trashed preference files and turned off GPU preview, still having the same issues.

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      February 16, 2024

      Those are usual signs of corrupt preferences which won't get fixed with a reinstall. Try resetting them.

      If that doesn't work toggle GPU Performance off or on depending upon its current setting (assuming it's available; if it's not just ignore this).

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