Participant

Question

"G" key not working while typing InDesign 2021.

Forum|Forum|4 years ago
August 16, 2021
6 replies
2350 views

My "g" key on my keyboard has suddenly stopped working and I can't figure out how to fix it - the key works everywhere else so this is definitely an indesign problem and when I copy a "g" into indesign it shows up. Does anyone have any insight?

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OlympicCrab

Participant

I experienced a very similar issue, but with the letter "r". While typing the letter "r", the letter would not appear and would also change the paragraph of text to a default system font—in my case, Times New Roman. I solved the problem by taking the following steps:

(1) Rule out other causes. In my case, I tested other InDesign files and other programs to ensure the "R" button was actually working. It was. This meant that the issue was exclusive to my InDesign file. Note: I should have tested fonts between multiple files, but didn't think of this until later...

(2) Close InDesign and make any available software updates. I chose to NOT preserve previous preferences and do a fresh update.

(3) Locate the font in your font management program. I was using Mac's system Font Book.

(4) Uninstall the font that you are using in your InDesign file.

(5) Reinstall the font.

I'm not sure if this will work for all. I believe my issue was due to the font management software losing proper connection with InDesign. Either from prolonged use or leaving InDesign open and inactive for long periods of time.

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Bryan Dunleavy

Participating Frequently

I experienced this problem today while working on one document. Each time I pressed 'g" it left a blank. I changed keyboad. Same problem. The I discovered that every tinme I pressed 'g' it moved to the basic paragraph style. So somehow an unwanted keyboard shortcut has been created. I closed this document and opened another and everything works as normal, soi the problem is specific to this one document. I have yet to resolve this

jane-e

Community Expert

@Bryan Dunleavy wrote:

The I discovered that every tinme I pressed 'g' it moved to the basic paragraph style.

Hi Bryan,

Paragraph styles can be assigned to a keyboard shortcut, but usually with a modifier key — not a single letter. Can you open your Paragraph Styles panel and edit the style to see if a keyboard shortcut has possibly been assigned?

~ Jane

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Bryan Dunleavy

Participating Frequently

Thank you. What I have now done is ioen the basic pargraph style as you suggested and pressed the 'reset to base' button. The problem has now gone awat. I have no idea how this happened but I may have inadvertently pressed the wrong key, or combination of keys, while typing.

Again, thank you.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Do you see this behavior with a specific document? What happens when you use any external keyboard?

Resetting preferences should help with this issue as suggested by @Peter Spier earlier. In addition to that, you may try the suggestions given on this community post. Let us know if it helps.

Regards,

Ashutosh

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Migintosh

Legend

Do you have access to an external keyboard? It's not likely, but it could be mechanical.

coleneufferAuthor

Participant

The "g" keyboard works everywhere else though...just in indesign does it not register 😕😕

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Migintosh

Legend

Yeah, that was a shot in the dark. Since I don't modify keyboard shortcuts myself, I probably won't be able to help, but I suspect that somehow the G key has been assigned to do something, but just looking at everything until you find it might take a while. Someone probably knows the answer, so stay tuned.

jane-e

Community Expert

When you are not typing text, does "G" work as the shortcut for the Gradient tool?
When you are typing text, what typeface are you using? Does it work if you change the typeface?

~ Jane

coleneufferAuthor

Participant

No, the G doesn't shortcut to the gradient tool. As for typeface, I am using Century Gothic Pro. I have tried using other fonts, such as times new roman, and still the same issue.

Peter Spier

Community Expert

OS? Version of ID? Waht happens when you type the G?

coleneufferAuthor

Participant

Mojave apple laptop, indesign 2021 - nothing happens! the page in indesign flickers, signaling that its registering something is happening, but the "g" isnt typed.

Peter Spier

Community Expert

Probably won't help, but the first thing to try is resetting the prefs...

Reset InDesign Preferences and Other Troubleshooting

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