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Celull0yd
Inspiring
July 30, 2018
Answered

getting "cannot handle the request because a modal dialog or alert is active," but can't find modal window

  • July 30, 2018
  • 1 reply
  • 2930 views

I'm using InDesign CC 2018 and am trying to open 7 files by dragging them to the InDesign icon. It opens 6 of them and then I get the "cannot handle the request because a modal dialog or alert is active" pop-up. The problem is that I can't find a modal window, so I can't close it.

I know that's vague but that's exactly what's happening. I'm on a 2017 iMac running High Sierra.

Thanks,

Lloyd

    This topic has been closed for replies.
    Correct answer Celull0yd

    Thanks for the reply. I force quit InDesign and haven't had the problem since.

    1 reply

    Srishti_Bali
    Legend
    August 8, 2018

    Hi Lloyd,

    Sorry about this. Could you please confirm what happens if you open all seven files one by one?

    Regards,

    Srishti

    Celull0yd
    Celull0ydAuthorCorrect answer
    Inspiring
    August 8, 2018

    Thanks for the reply. I force quit InDesign and haven't had the problem since.

    Participant
    February 17, 2021

    I forced quit. And it's still happening... Not sure what to do?