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jayasri_8989
Participating Frequently
December 20, 2025
Answered

Glyphs not loading, cause InDesign to shut down

  • December 20, 2025
  • 1 reply
  • 277 views

From CC Fonts I installed Wingdings 3, not realizing Wingdings 1 was already being used. The Type panel gave an error message about Duplicate font. I uninstalled all Wingdings, but since then I am unable to load any Glyphs from the panel. No matter which Font I select, when I open the Type>Glyph Panel I get a Report Error message and after I send report InDesign shuts down.

The only clue I have is in another instance I saved a font to a "Library" which I named. After that, when I opened indd files, versions of that font went missing. Once I deleted those libraries, everything came back.

This time, however, I haven't touched the installed font families.

Correct answer Eugene Tyson

Reset InDesign preferences & caches

  • Quit InDesign

  • Relaunch while holding:
    Ctrl + Alt + Shift (Windows)
    Cmd + Ctrl + Option + Shift (Mac)

  • Confirm deleting preferences

 


Manually delete InDesign font caches (important)

Preferences reset doesn’t always clear these.

Windows
Delete these folders (with InDesign closed)


C:\Users\<username>\AppData\Local\Adobe\InDesign\<Version>\ C:\Users\<username>\AppData\Roaming\Adobe\InDesign\<Version>\ C:\Users\<username>\AppData\Local\Adobe\TypeSupport


macOS

~/Library/Caches/Adobe/InDesign ~/Library/Application Support/Adobe/InDesign ~/Library/Application Support/Adobe/TypeSupport

Then reboot before reopening InDesign.

Clear Adobe Fonts cache

Since Wingdings came from CC Fonts, this is critical.

  • Quit all Adobe apps

  • Sign out of Creative Cloud

  • Delete:

     
    AdobeFnt*.lst

    (inside the TypeSupport folder above)

  • Reboot

  • Sign back into Creative Cloud

This forces Adobe Fonts to rebuild cleanly.

 

 

Test with a clean user profile

If it still crashes:

  • Create a new OS user account

  • Launch InDesign there (no prefs, no caches, no libraries)

If Glyphs works in the new profile > the issue is 100% user-level corruption, not InDesign itself.

About Libraries (important note)

Libraries absolutely can break font references especially when fonts are saved to a Library and later removed or duplicated.

Best practice:

  • Avoid saving fonts or text objects tied to rare symbol fonts into Libraries

  • If you must use Libraries, delete and rebuild them after font changes

1 reply

E
Community Expert
Eugene TysonCommunity ExpertCorrect answer
Community Expert
December 20, 2025

Reset InDesign preferences & caches

  • Quit InDesign

  • Relaunch while holding:
    Ctrl + Alt + Shift (Windows)
    Cmd + Ctrl + Option + Shift (Mac)

  • Confirm deleting preferences

 


Manually delete InDesign font caches (important)

Preferences reset doesn’t always clear these.

Windows
Delete these folders (with InDesign closed)


C:\Users\<username>\AppData\Local\Adobe\InDesign\<Version>\ C:\Users\<username>\AppData\Roaming\Adobe\InDesign\<Version>\ C:\Users\<username>\AppData\Local\Adobe\TypeSupport


macOS

~/Library/Caches/Adobe/InDesign ~/Library/Application Support/Adobe/InDesign ~/Library/Application Support/Adobe/TypeSupport

Then reboot before reopening InDesign.

Clear Adobe Fonts cache

Since Wingdings came from CC Fonts, this is critical.

  • Quit all Adobe apps

  • Sign out of Creative Cloud

  • Delete:

     
    AdobeFnt*.lst

    (inside the TypeSupport folder above)

  • Reboot

  • Sign back into Creative Cloud

This forces Adobe Fonts to rebuild cleanly.

 

 

Test with a clean user profile

If it still crashes:

  • Create a new OS user account

  • Launch InDesign there (no prefs, no caches, no libraries)

If Glyphs works in the new profile > the issue is 100% user-level corruption, not InDesign itself.

About Libraries (important note)

Libraries absolutely can break font references especially when fonts are saved to a Library and later removed or duplicated.

Best practice:

  • Avoid saving fonts or text objects tied to rare symbol fonts into Libraries

  • If you must use Libraries, delete and rebuild them after font changes

    J
    jayasri_8989Author
    Participating Frequently
    December 21, 2025

    Worked like a charm! Thank you. I wish the UserGuide and other font-related tutorials would give us some guidelines.

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      December 21, 2025

      That's why we're here 🤣

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