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V
vygonjames
Participant
May 9, 2022
Answered

Graphics Disappear in High Quality Display

  • May 9, 2022
  • 2 replies
  • 376 views

My spec...

Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Installed RAM 32.0 GB

Windows 10 Pro

1920 x 1200  59.950Hz  Intel(R) UHD Graphics

 

I am experiencing problems in InDesign when on High Quality Display.

  • If I move a graphic, it disappears so I cannot see the frame end. It also makes other graphics that I move it over disappear.
  • If I zoom in/out graphics appear/disappear

I am also experiencing issues with the scrub bar in Premiere when it won't display 'live' when I move the bar.

 

The IT department are unsure whether it is hardware/software/network issues. They have moved me from an iMac onto a Dell XPS, which they thought was fit-for-purpose. Never had these issues with the iMac.

 

Does anyone else have these graphics problems?

This topic has been closed for replies.
Correct answer vcimperm

Hi Srishti, 

The problem either resolved itself or the fact that I scrapped preferences and followed some the directives from the first post has things working properly now. If it happens again I will certainly repost along with the InDesign file. 

Thanks so much for your help!

2 replies

V
vcimperm
Inspiring
June 28, 2024

I'm also having a problem with high quality display in InDesign. I have already updated my graphics card.  

Attached are some screen shots and system info. Can anyone help?

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
July 10, 2024

Hi @vcimperm

 

Sorry to hear about this experience. Is this happening with a particular file or multiple files? Would you mind sharing a sample file with us? You can upload it to Creative Cloud or a similar service and share the download link.

 

Regards,

Srishti

V
vcimpermCorrect answer
Inspiring
July 10, 2024

Hi Srishti, 

The problem either resolved itself or the fact that I scrapped preferences and followed some the directives from the first post has things working properly now. If it happens again I will certainly repost along with the InDesign file. 

Thanks so much for your help!

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 9, 2022

What specific Intel graphics card is installed?

From the issues you describe this does seem like a hardware/graphics card issue, not software related.

Have all driver updates been run on the card?

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