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oopheliaa
Participant
February 24, 2017
Answered

Hello, Indesign cs6 mac Sierra started crashing on export to anything: pdf, jpeg, etc

  • February 24, 2017
  • 1 reply
  • 1028 views

Hello,

My Indesign cs6 mac Sierra started crashing on export to anything: pdf, jpeg, etc.

Previously it was working fine, just had got a bit sluggish lately, so a couple of times I rebooted InD on startup, which helped only for a while, and then it gets a bit slow again.

I work mainly on bookcovers, books, flyers, etc.

I have checked image names, making sure they have no spaces & so on.

I have exported the file as idml, it didn't work.

It is crashing when I try to export any file I open now...

Can anyone help me understand the crash report, and tell me how to go about fixing the problem/problems?

Thank you,

Ophelia

    This topic has been closed for replies.
    Correct answer Steve Werner

    CS6 won't work for most people under Sierra. It was never tested with that operating system and, since it's considered end-of-life, it will never be fixed. You best bet is to upgrade to InDesign CC by getting a subscription. Or else you should roll back to an earlier operating system if possible.

    1 reply

    Steve Werner
    Community Expert
    Steve WernerCommunity ExpertCorrect answer
    Community Expert
    February 24, 2017

    CS6 won't work for most people under Sierra. It was never tested with that operating system and, since it's considered end-of-life, it will never be fixed. You best bet is to upgrade to InDesign CC by getting a subscription. Or else you should roll back to an earlier operating system if possible.

    O
    oopheliaaAuthor
    Participant
    February 24, 2017

    Thank you, yes I have read that...

    I was hoping that maybe I could stall a little longer.

    I have also read that some people are having Sierra compatibility with CC also?

    I suppose I'll try one last thing, check the compatibility of my fonts? I have added quite a few in the last couple of months.

    Mike Witherell
    Community Expert
    Mike WitherellCommunity Expert
    Community Expert
    February 24, 2017

    Try this new concise guide:

    Adobe InDesign CC 2017: troubleshooting how-to guide

    It explains what to do when InDesign is crashing on export or print. Much of its advice is applicable to past versions.

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