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jc95166408
jc95166408
Participating Frequently
November 8, 2022
Question

Hello, since the 2023 update InDesign has stopped exporting correctly to fixed EPUB. Please help!

  • November 8, 2022
  • 3 replies
  • 716 views

Hi,  for some reason the illustrations in the fixed format EPUB book will not export properly. I did not set up the book any differently from my usual way,  I've resized & relinked all images, removed the speech bubbles my client wanted in her picture book as the layers were not exporting correctly, I've lost about 3 working days going through all the usual fixes. A couple of weeks ago I had different problems exporting to reflowable EPUB since the update & it took about 3 hours of screenshare with an agent who patched InDesign. Is anyone else experiencing this problem?  Please can you advise?

This topic has been closed for replies.

3 replies

L
Community Expert
LaubenderCommunity Expert
Community Expert
November 17, 2022

Hi @jc95166408 ,

what kind of patch for InDesign 2023 did support install?

Has it a name? Did they tell when it's available for "the rest of us" ?

 

Thanks,
Uwe Laubender
( Adobe Community Expert )

jc95166408
jc95166408Author
Participating Frequently
November 17, 2022

They didn't say, they refunded me for a month as I spent 4 - 5 days troubleshooting & was unable to fix the issue without their help.

jc95166408
jc95166408Author
Participating Frequently
November 17, 2022

And I was unable to bill my client for the work - I need to redo the job.

James Gifford—NitroPress
James Gifford—NitroPress
Legend
November 15, 2022

What exactly is the problem/problems you're seeing?

 

jc95166408
jc95166408Author
Participating Frequently
November 17, 2022

Thanks James for trying to help, I was on a deadline so I asked an Adobe support agent for help, they remotely installed a patch then I had (slightly) different issues. I've uninstalled InDesign 2023, redid the ebook using version 2022 with no problems. I will wait for a while before I update in future!

T
tobywearefine
Inspiring
November 17, 2022

Hi,

 

I'm having issues with InDesign not opening files on a brand new iMac so I need to contact an Adobe agent for help, how do I get in touch & speak with an Agent directly?

 

Best,

Toby 

rayek.elfin
rayek.elfin
Legend
November 9, 2022

I assume you are exporting the epub at 72ppi in the epub export options?

Have you tried to export your project in InDesign 2022?

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