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novemberr91899241
Participant
October 22, 2019
Answered

HELP!" unable to check out this file. It may be in use..."

  • October 22, 2019
  • 4 replies
  • 7613 views
New to indesign. Trying to work in a client file and it says unable to check out this file. It may be in use by someone else. HELP!
      Correct answer Dave Creamer of IDEAS

      Can you open the file? If so, it sounds more like an InCopy workflow issue. Someone may have started one by accident. Do you see any non-graphic files in the Links panel such as icml files?

       

      4 replies

      Jumpenjax
      Community Expert
      JumpenjaxCommunity Expert
      Community Expert
      January 3, 2023

      Did you try to rename the file and save on your desktop?

      Lee- Graphic Designer, Print Specialist, Photographer
      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity Expert
      Community Expert
      January 13, 2023

      You are replying to a thread almost 2 years old. 

      David Creamer: Community Expert (ACI and ACE 1995-2023)
      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity ExpertCorrect answer
      Community Expert
      February 24, 2021

      Can you open the file? If so, it sounds more like an InCopy workflow issue. Someone may have started one by accident. Do you see any non-graphic files in the Links panel such as icml files?

       
      David Creamer: Community Expert (ACI and ACE 1995-2023)
        maggiel5125393
        maggiel5125393
        Participant
        July 14, 2021

        Thank you! I found an ICML link and unlinking it solved this problem for me. Bless you!

          Ä
          三317897244mmu
          Participant
          September 6, 2023

          thanks! that's work!!!!

          Barb Binder
          Community Expert
          Barb BinderCommunity Expert
          Community Expert
          October 22, 2019

          Hi NRRawlings: I would ask that the client package the file for you as per the video in the link I posted, and then resend it. When you complete your edits, follow the same process to return it to them. Package will also create an .idml file (so many extensions!) that they will be able to open, since they are on an earlier version that you are.

           

          BTW,  you can download CC 2018 (v13) from the CC Desktop app, but I think you need an active subscription to do so. I don't think you can access it with the 7-day trial, but I could be wrong about that.

           

          ~Barb

          ~Barb at Rocky Mountain Training
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          novemberr91899241Author
          Participant
          October 22, 2019

          Thanks Barb, I’ll ask the client to do that. What’s weird is, I can edit some pages of the file, but then get that access pop up on other parts of it!

          Barb Binder
          Community Expert
          Barb BinderCommunity Expert
          Community Expert
          October 22, 2019

          Hi Nrrawlings:  

          1. Are you opening the file from a network drive, and it someone else currently working on it?
          2. Is there an .idlk file in the same folder as the file? If so, delete it if no one else is working on it.
          3. What version of InDesign are you using, exactly? What version is the client using, exactly? The current version is 14.0.3.

          ~Barb

          ~Barb at Rocky Mountain Training
            N
            novemberr91899241Author
            Participant
            October 22, 2019

            Hi Barb. No not on a network drive. The file was emailed to me. So I’m opening it on my computer in Indesign. The file extension on the file I’ve opened is .idlk. The file icon has a big lock symbol on it. Do I need to have the client “unlock “ something on the file and resend me? I just down loaded a free trial of adobe creative suite today. It says it’s Adobe InDesign Cc 2018. I don’t know what version the client is on, but I’m assuming a more current version since some of the fonts, etc did not transfer over, which is fine because I’m just editing the text/copy in the document, not the design.

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