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Verenaaaa
Participant
August 3, 2022
Answered

Horrible performance when connected to a server

  • August 3, 2022
  • 3 replies
  • 1767 views

Hello all.

I am having lots of trouble, and I've had it up to here (picture my hand relatively high)

We have a customer who needs a catalogue of articles with prices, QR-Codes, etc. but most notably, Images.
Whenever I am connected to a server (which is vital where I work), InDesign has serious performance issues.
A workaround is copying all necessary data onto a local drive, and work from there – but that doesn't solve the problem. ONLY when I disconnect from the server, performance goes back to acceptable levels.

The main problem is the delay/lag I experience when I place a new Image into the existing frame. It gives me a solid 15-20 seconds of beachball, everytime. From LOCAL images, nothing on the server at all. When I disconnect the server, everything works fine tho. What's the problem here? Am I missing something?

I know Adobe doesnt officially support their software to be run with a server-kinda-architecture (I'm no IT person), but since I am working locally, why would the server interfere with what I'm doing??

We use a CC library for the QR codes which works perfectly, btw.

I am running the latest update of InDesign (2022) on a late 2013 iMac (Catalina) with 32gb RAM @ 1600mhz, a 3,4 Ghz i5 and a Nvidia GTX775m with 2gb

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi @Verenaaaa ,

     

    Sorry to hear about the trouble. In addition to the suggestions shared above, please check the suggestions shared in this similar discussion https://community.adobe.com/t5/indesign-discussions/heavy-server-problems-with-indesign/td-p/9894940 

     

    Regards

    Rishabh

    3 replies

    graphic mac
    graphic mac
    Inspiring
    August 4, 2022

    I noticed the word "Library" used here. Have you tried completely removing the Library from your installation?

     

    Also, you are running the latest version of software on a nearly ten-year-old Mac, with a (I believe) spinning hard drive and a video card with barely enough RAM to be useful (nowadays). I'm surprised you find InDesign to run acceptably even when you're not connected to a server.

    V
    VerenaaaaAuthor
    Participant
    August 5, 2022

    Hey, thanks for your input.

    I hardly believe InDesign fills up that VRAM, and that's not the only performance mark on a gpu.
    It's a Fusion Drive – so hybrid. But I want the data to come from a server anyway – ideally.

    As I said, "offline" everything works fine.

    You can see I even match recommended specs:

    https://helpx.adobe.com/indesign/system-requirements.html

    Complexity of the document is completely arbitrary. Whether its a 80-page catalog or one picture on an A4 page, same results.


      Rishabh_Tiwari
      Rishabh_TiwariCorrect answer
      Legend
      August 3, 2022

      Hi @Verenaaaa ,

       

      Sorry to hear about the trouble. In addition to the suggestions shared above, please check the suggestions shared in this similar discussion https://community.adobe.com/t5/indesign-discussions/heavy-server-problems-with-indesign/td-p/9894940 

       

      Regards

      Rishabh

        V
        VerenaaaaAuthor
        Participant
        August 3, 2022

        Thanks so much!

        I'll have a dig.

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        August 3, 2022

        This is not a new issue. As you said, Adobe officially does not support working on network or shared media.

         

        The issue is your server connection. Anything can effect performance when linked to it - network speed, lags, etc.

        Even if you drag local if anything anything is connected to the server its going to impact your performance. Something is connected and looking at the server when you are in InDesign.

         

        A good test is to mount the drives, start a brand new blank document (do not open exisiting). Place images. Is there a performance lag?

         

        You've answered your own query - when the network is disconnected InDesign works fine. When its mounted it lags. I would talk to your IT people about what is going on with the lag in communication to the network.

         

          V
          VerenaaaaAuthor
          Participant
          August 3, 2022

          Thanks for your reply Kevin.

          The IT person has been trying to solve this for like 6 yrs, so I thought i might give it a shot here and see if someone found the issue. If it isn't made to work with a server, why would it interact with it even if there's no reason for it..

          Leaves me confused. But good to know I'm not the only one.

          D
          defaultl2dcn3pi5o8u
          Inspiring
          August 4, 2022

          no you were never alone, but the problem is exacerbated by the CC platform. the SOP is to grab project files to work locally, and update the archive on the server after changes per your workflow.

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