How to Fix CC 2018 Mac and Windows Sign-In Issue After a Long Break?

Forum|Forum|1 year ago
August 14, 2024
2 replies
480 views

Hi,

CC 2018 Mac and Win has stopped working for. I haven't used 2018 for probably a year. I wanted to test a PlugIn in this version, it just does not want to work. InDesign > 2018 all work.

When I launch 2018 I am invited to sign in ( I am already signed in, I can use 2019 ). When I do sigin again, 2018 behaves like a trial version.

Anyone else seeing this?

Thank you.

P.

This topic has been closed for replies.

E

Eugene Tyson

Community Expert

Hey there

there's some tips here
https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

P

PickoryAuthor

Legend

Hi,

Thank you for that, I will have a look.

The odd thng. CC 2017 and 2018 have stopped working on all my development machines., Mac and Windows. I might be wrong, I seem to remember reading some where that Adobe will only support the last 5 version of the software. This does not make much sense. I have customers using 2018 InDesign.

P.

Edited to say:

I wonder if my new enterprise Adobe ID is the problem.

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