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Inspiring
March 19, 2025
Answered

How to re-enable scrolling in InDesign on Creative Cloud

  • March 19, 2025
  • 2 replies
  • 1056 views

I use keystroke commands a lot to navigate around.  Every now and then I press something by accident in InDesign and have no clue as to how to get out of it.

 

This time, advancing through a long doc a page at a time by keystrokes suddenly stopped working as the result of a faulty keystroke command on my part.  (Ctrl-PgDown)

 

I can click on the scroll bar at the right, and the mouse will scroll, too, but both are clunky and slow.

 

I wondered if I'd depressed the NumLock key by accident, but whether it's locked or unlocked, the pages won't advance page by page with a keystroke command.

 

I also looked in Edit\Preferences, but there are so many sub-menus to look at that I gave up trying to find something.

 

So I ran a couple tests:

 

  1. I opened a different InDesign doc to see if the lack of scrolling is specific to the document I was working on, or to all of them.  All docs are affected. 
  2. As I had a .pdf open, I used the number keys to scroll page by page, and that is working fine.

 

I am using InDesign in Creative Cloud with the latest update.

 

I hope someone can decipher this!  Thank you.

Correct answer ceilr

Well, I kind of found a solution:

First, it's Alt-PgDn/Up that stopped working, not Ctrl.....

I pressed Alt-zero (on the numeric keypad) and then tried Alt-period (also on the numeric keypad) and functionality returned.  I don't know which one worked, but made a note of the solution in a big document I created to explain to myself how to do certain things, and what to do when certain functionalities disappear.

So I'm almost there, but not quite.  I don't dare experiment further while this is working!

2 replies

leo.r
Community Expert
Community Expert
March 19, 2025

And does the problem go away after you relaunch InDesign? Also, what's your Windows version?

ceilrAuthorCorrect answer
Inspiring
March 19, 2025

Well, I kind of found a solution:

First, it's Alt-PgDn/Up that stopped working, not Ctrl.....

I pressed Alt-zero (on the numeric keypad) and then tried Alt-period (also on the numeric keypad) and functionality returned.  I don't know which one worked, but made a note of the solution in a big document I created to explain to myself how to do certain things, and what to do when certain functionalities disappear.

So I'm almost there, but not quite.  I don't dare experiment further while this is working!

Robert at ID-Tasker
Legend
March 19, 2025

@ceilr

 

By any chance you work on a laptop - and Dell branded?

 

kglad
Community Expert
Community Expert
March 19, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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ceilrAuthor
Inspiring
March 19, 2025

My apologies.  I clicked on Help in Creative Cloud and then Ask the Community and this is where I landed.  Now I'm confused.