Participant

Question

How to re-install inDesign? I keep getting stripey images and I need a fix for this asap.

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I'm placing 300dpi cmyk jpgs. They look fine when placed.

The problem happens when I re-open the file. Nothing has changed, but the images are striping.

What's happening?

Would a re-install of inDesign fix this issue?

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lauriec30923143

Participant

I am also having this problem. Please contact me. I have a MacBookAir Tahoe version 26.5.2. Did Adobe just do another update? That can trigger the corruption of pictures in my experience. I install jpegs that are linked to the original source in a file on my computer.

Thanks for any help.

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leo.r

Community Expert

Just in case: I replied to your earlier question below.

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L

lauriec30923143

Participant

I have been having the same issue for months. The photos an pictures turn black with vertical strips. I have linked every picture to the original source and installed them as jpegs, as was recommended. I don’t have an answer yet. Sorry.

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leo.r

Community Expert

have linked every picture to the original source and installed them as jpegs, as was recommended.

Not exactly, “installing them as jpegs” wasn’t recommended. More like exactly the opposite—see more info here (provided it’s the same issue you experience):

https://community.adobe.com/t5/indesign-discussions/windows-and-mac-grey-lines-and-discoloration-appear-on-imported-jpegs-in-indesign/m-p/15194597#M614462

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Astonished_Wizard3265

Participant

Hey @sja2014 did you manage to fix this? I have the exact same issue, small version of image appearing top left and crazy glitch striping in the rest of the frame. Have tried turning off GPU, restarting etc

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Abhishek Rao

Community Manager

Hi @Astonished_Wizard3265,

Apologies for the delay in getting back to you. I wanted to check whether you're still facing this issue or if it has since been resolved.

If the problem persists, could you please confirm your InDesign version, operating system version, and GPU model? Also, let us know where the linked images are stored, on a local drive, external drive, network drive, or a cloud-synced location such as OneDrive, Dropbox, Google Drive, or Creative Cloud Files.

If you're using macOS, please ensure that both InDesign and the Creative Cloud Desktop app have Full Disk Access enabled under System Settings > Privacy & Security > Full Disk Access, as this has helped in similar image-rendering cases.

Additionally, please test the issue from a new local administrator user account. Ref:

For macOS: https://support.apple.com/en-in/guide/mac-help/mh15191/mac

For Windows: https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

Finally, please let us know whether the issue affects all linked images or only certain JPG files. If it's limited to specific images, it may be related to the image source or workflow.

Thanks,
Abhishek

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Abhishek Rao

Community Manager

Hi @Astonished_Wizard3265,

I just wanted to check in and see whether you're still experiencing this issue or if it has since been resolved. If you're still running into it, please let us know so we can continue investigating and help get it resolved.

Also, could you check whether the same image displays correctly in other Adobe applications such as Photoshop or Illustrator? If the issue appears there as well, it could indicate that the image file itself is corrupted rather than an InDesign-specific issue.

Looking forward to your update.

Abhishek

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Brad @ Roaring Mouse

Community Expert

Where are the images stored? Are you on a Mac?

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leo.r

Community Expert

Is it this issue:

https://community.adobe.com/t5/indesign-discussions/windows-and-mac-grey-lines-and-discoloration-appear-on-imported-jpegs-in-indesign/m-p/15194597#M614462

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sja2014Author

Participant

No, my images are full color. What appears is a small version of the image that appears in the upper left of the picture box, and the rest of the picture box is filled with full color vertical stripes. The links are all OK, but sometimes I get a message about an image not being found, even though nothing is missing.

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leo.r

Community Expert

No, my images are full color. What appears is a small version of the image that appears in the upper left of the picture box, and the rest of the picture box is filled with full color vertical stripes.

By @sja2014

Some images in the thread I linked to are also color images.

Can you post some screenshots that illustrate the issue. Also, where did the images originate? In addition, did you try the workarounds listed in that thread, and if so, did it make any difference?

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BobLevine

Community Expert

The only guess I have is that you're on a Mac and have GPU Performance enabled. Turn it off.

If that's not it, give us screenshots and system details.

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S

sja2014Author

Participant

Thanks for the tip, I'll give it a try.

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