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D
Da7
Inspiring
February 13, 2021
Question

Hyperlink email issues on publish online and interactive pdf

  • February 13, 2021
  • 2 replies
  • 1092 views

Hi, Indesign ver. 16.1 on Windows 10 (but same problem with previous versions), I have problems with hyperlinks setted as email link or even as url typing "mailto:myemail@gmail.com". Once I upload to publish online and click on the hyperlink, a white page appears with written "Connection denied by mail.google.com.".

I also tried with a button setted with "send email" action on an interactive pdf but always the same issue.

Does anybody have some solution?

Thank you.

This topic has been closed for replies.

2 replies

L
Community Expert
LaubenderCommunity Expert
Community Expert
May 4, 2021

Hi Da7,

just tested your hyperlink of your Publish Online test with the magenta rectangle with Google Chrome 90.0.4430.93 on Windows 10 Pro version 2004. No issues. It simply works. ( Also with Firefox on the same machine. )

 

Regards,

Uwe Laubender

( ACP )

Diane Burns
Diane Burns
Inspiring
February 14, 2021

Not sure if your final output is PDF or Publish Online.

For Publish Online, it works just fine. Be sure and create your hyperlink using Link To: Email

 

D
Da7Author
Inspiring
February 15, 2021

Hi Diane,

thank you for your reply but I've correctly created an hyperlink using link to: email.

My test was done using Google Chrome Browser for desktop and I found that the problem is Chrome which blocks the hyperlinks to my web email (gmail).

I tried Firefox, Microsoft Edge, the old Microsoft Explorer and Chrome for Android and all of them work fine with the hyperlink on Publish Online.

So I guess there is something wrong with Chrome for desktop and, since Chrome is one of the most popular browser, I wonder if is a kind of bug of my version or if is an official bug with it. I have the latest official desktop version  88.0.4324.150 running on Windows 10 pro updated.

This is the link for the check on publish online: the magenta rectangle works fine as hyperlink except in Chrome for Desktop:

 

https://indd.adobe.com/view/557e925b-b73a-4a0b-ad6d-50f4e2ec838a

 

Could you kindly try, if possible, on Chrome Desktop browser?

Thank you 

Diane Burns
Diane Burns
Inspiring
May 4, 2021

Works fine for me in Chrome on Mac.

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