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Participating Frequently
July 11, 2025
Question

Hyperlink line not showing up in ID document.

  • July 11, 2025
  • 3 replies
  • 1553 views

Help! The hyperlink line is not showing up in the document. It does sometimes in the paragraph, but then there is another word or phrase that it does not. Any ideas why?

3 replies

Abhishek Rao
Community Manager
Community Manager
July 25, 2025

Hi @winfieldgirl,

 

Thanks so much for sharing the file and all the details. I gave this a test on my end and interestingly, I was able to see the underline even after applying shading and bullets.

That said, I noticed that if I delete the existing hyperlinks in your document and recreate them using the Hyperlinks panel, the underline appears as expected, both with and without shading applied. Could you give that a try and see if it helps on your end?

Also, just to rule out any file-specific glitches, could you try copying the affected content into a brand-new InDesign document and test it there? 

 

Let me know how it goes. I would be happy to take this further with the product team. 

Abhishek

BobLevine
Community Expert
Community Expert
July 12, 2025

Do you get this dialog box when creating a new hyperlink?

 

The first time you create a hyperlink InDesign should create a character style for it. The default is blue with a blue underline but you can make it anything you want. Select the text for one of the troublesome hyperlinks and then open the character styles panel.

 

Is hyperlinks selected? Does it show any overrides? 

Harshika Verma
Community Manager
Community Manager
July 11, 2025

Hi there, 

We are sorry to hear you're having trouble. Would you mind telling us the version of InDesign installed on your machine and the details of your operating system? 

Does that happen with all files or with a specific file?

We will try our best to help.

 

Thanks,

Harshika

Participating Frequently
July 11, 2025

Hi Harshika,

I have the latest version and even checked to make sure I had any updates. It happens every once in awhile. Not very often, but when it does, it's always the critical work. The text does change to the hyperlink blue. It just does not create the underline. It may do all but 2 of the hyperlinks needed so it doesn't make any sense.  I end up drawing in a line but that should need to be done.

Anubhav M
Community Manager
Community Manager
July 11, 2025

Hello @winfieldgirl,

Thanks for confirming. We tried replicating this behavior on our end but could not. Could you confirm if this happens with files stored in a specific folder location (internal/external/network drive or a cloud-synced folder like Google Drive/Dropbox/etc.) and share a link to a sample file here or via DM so we can check it with the team?

Looking forward to hearing from you.
Anubhav