Hyperlinks from Word 2016 lost when placed in InDesign

I have seen a few posts about this, but my issue seems to be different, so I am opening a new thread.

I understand hyperlinks.  My issue is that I have a client that sends me "Flyers" she creates in Word - not sure what version, but nowing her it's no more than a few years old - that I export to pdf in Word 2016 Professional Plus and place into a digital publication that I do for her in InDesign CC 2020.  The files she sends - Word Docs - are fine.  When I convert them - her Word Docs, using Word 2016 Pro - to pdf the hyperlinks work just like they are supposed to.  When I import the pdf into InDesign the links no longer work.  They don't act like a hyperlink does in ID, so, obviously, when I make a pdf from ID they don't work.  Hyperlinks that I make in the text I create in ID for the rest of the publication work just fine.  I have created an Export PDF Preset that "Includes Hylerlinks" and even tried using that preset with Word, but no luck. 

If I just combine the PDF I made using Word with the ID file in Acrboat the links all work.  Unfortunately, I have headers, page numbers and other formatting in my ID doc that go around these "Flyers" my client creates, so combining with DC doesn't work in my application.

What am I missing?'

Any help is GREATLY appreciated, it can't be this hard

Thanks in advance

{Renamed by MOD}