Hyperlinks not working when viewing interactive PDF in Adobe

Forum|Forum|2 years ago
June 27, 2023
3 replies
401 views

I've created an interactive PDF with buttons and pop up windows (pop-up windows contains addiiotnal resources for the reader with links). When I export as an Interactive PDF, everything works when I view in an internet browser, but not when i view in Adobe Reader. I've tried unticking the Shared Hyperlink and nothng has changed.

I'm just not sure why it works when viewed in the internet browser, but not when viewed as a PDF document?

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How to

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piyushchand

Adobe Employee

Hello @Lauren29931329y4gl
I tried reproducing this issue on my machine on ID18.4.
I'm not able to reproduce this particular issue while opening the document containing hyperlink via acrobat reader.

Piyush
SE, Indesign

Rishabh_Tiwari

Legend

Hi @Lauren29931329y4gl ,

Sorry to hear about the trouble you're experiencing with the interactive PDF. Would you mind trying the suggestions shared in this similar discussion and let us know if this helps or if you need further assistance?

Thanks

Rishabh

L

Lauren29931329y4glAuthor

Participant

Thanks @Rishabh_Tiwari - I've removed shared destinations but it's still not working.

Rishabh_Tiwari

Legend

Thank you for trying. Have you also tried other suggestions shared on that discussion? If it still doesn't work, will it be possible for you to share the file with us through DM? You can send the DM by clicking on my name.

Thanks

Rishabh

Rene Andritsch

Community Expert

There is a free script from Keith Gilbert called “Remove Shared Destinations”. Maybe try it to see if it resolves any issues with your PDF. Link: https://www.gilbertconsulting.com/scripts

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