Skip to main content
Participant
April 29, 2021
Question

Hyperlinks panel causing ID (2021) to freeze

  • April 29, 2021
  • 2 replies
  • 230 views

ID freezes every time I try to do anything related to a hyperlink in my document, including:

copying or moving a text box with an existing hyperlink, opening the hyperlinks panel from window drop down, opening hyperlinks panel from side panel shortcut menu, selecting a specific hyperlink within the hyperlink panel, etc. Ay suggestions for troubleshooting?

This topic has been closed for replies.

2 replies

Ashutosh_Mishra
Inspiring
April 29, 2021

Hi Rachel,

 

Sorry to hear about your experience. In addition to the suggestions given earlier, I'd request you to try the troubleshooting steps suggested on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1). Hope it helps.

 

Regards,

Ashutosh

Michael Bullo
Community Expert
Community Expert
April 29, 2021

Resetting the preferences is a great general purpose fix that might help.

 

https://helpx.adobe.com/au/indesign/kb/indesign-preferences-support-file-locations.html

 

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

  • Windows: Shift+Ctrl+Alt
  • Mac OS: Shift+Control+Option+Command