I am having issues opening recent files on Indesign.

Hi ​@Zholt-714,

Thanks for reaching out, and sorry to hear you're having trouble opening your InDesign files.

Could you please share the details requested by the expert @leo.r, including your InDesign version, OS version, when the issue started, and whether it affects all files or only specific ones? Also, please try the preference reset suggested by the expert @Bill Silbert and let us know the outcome.

If the issue persists, since you've already moved the file from Box to your local drive, please try opening another known-good INDD file or create a new document, save it locally, close it, and reopen it to determine whether the issue is specific to a particular files or affects InDesign generally.

If only the affected files fail to open, please try opening one on another computer. If it opens there, export it via File > Export > InDesign Markup (IDML), reopen the IDML, and save it as a new INDD file. Ref: https://helpx.adobe.com/indesign/desktop/troubleshoot/file-and-output-issues/damaged-file-errors.html

Please share the results of these tests so we can narrow this down further.

^

Abhishek

Whether the problem started after an upgrade or it is being cause by program-wide corruption, it is likely that resetting your InDesign preferences could fix the issue. Using preferences that were created for the older code of a previous version can cause many unpredictable problems. Program corruption can occur at any time and also can wreak havoc with the app’s performance. Resetting preferences will restore the program to its defaults. Hopefully, this process will provide you an easier InDesign experience going forward.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

The preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

what are your versions of InDesign and the operating system? when did the problem start: after updating InDesign, operating system, changing computers etc? does it happen with all files or only specific ones?