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Inspiring
March 7, 2018
Answered

I can select from dropdown menus and INdesign keeps crashing

  • March 7, 2018
  • 2 replies
  • 591 views

I noticed about a week ago I stopped being able to select fonts and other options from the drop down menus. Instead I have to select the drop down menu and then use my arrow keys to scroll down to what ever option I want. Does any one know why this might be? I have also been running into frequent Indesign unexpected error shut downs. I am using the most recent version of INdesign CC on a Mac.

    This topic has been closed for replies.
    Correct answer Bill Silbert

    You also might try trashing your InDesign cache files. This can be helpful for problems happening within the interface.

    To do so:

    For Macintosh Users: With InDesign closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire file “Adobe InDesign”. I find that deleting the cache file completely leads to a lasting change.

    For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

    2 replies

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    March 9, 2018

    You also might try trashing your InDesign cache files. This can be helpful for problems happening within the interface.

    To do so:

    For Macintosh Users: With InDesign closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire file “Adobe InDesign”. I find that deleting the cache file completely leads to a lasting change.

    For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

    Srishti_Bali
    Legend
    March 9, 2018

    Hi Jmcginn,

    Please try resetting preferences for Indesign:

    Set preferences in Adobe InDesign

    Regards,

    Srishti