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njh287
Participating Frequently
June 8, 2022
Question

I can't get any files to open in InDesign

  • June 8, 2022
  • 3 replies
  • 616 views

Every time I try to open a file on InDesign the program just loads interminably. I have been able to get the application open when starting fresh, but then if I try to open a file the application loads interminably once again. I've tried uninstalling and reinstalling, restarting my computer, I even tried installing an older version. I have run out of ideas. I am running macOS Monterey 12.2. Please help!

I attached a version of one of the files for reference. If you can get this file to open, you've gotten further than me! I hope somebody can help.

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3 replies

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
June 8, 2022

Opens fine here, too, with missing links and fonts. I suspect this is a problem trying to find links on an external server. You could confirm that by disconnectiong from the network and loading from the local copy.

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    njh287Author
    Participating Frequently
    June 8, 2022

    I am officially jealous you're able to open with no issues, ha! I tried shutting off my Internet, starting t application with preferences deleted, and still could not get the file to open. I could load a new project, but when I tried to open the file I posted here, same thing happened -- application gets unresponsive and the Mac processing wheel spins interminably. I have no idea what can be wrong

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    June 8, 2022

    Try creating a new user logon account and see if it works in that. Also try starting the Mac in Safe Mode.

      Willi Adelberger
      Community Expert
      Willi AdelbergerCommunity Expert
      Community Expert
      June 8, 2022

      Where did you save that file? Localy, or on a cloud drive like DropBox?

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        njh287Author
        Participating Frequently
        June 8, 2022

        I have it saved locally on my computer. I have also tried opening it directly via Box, but experience the same issue.

        Willi Adelberger
        Community Expert
        Willi AdelbergerCommunity Expert
        Community Expert
        June 8, 2022
        @njh287 wrote:

        … I have also tried opening it directly via Box, …

        What does it mean? What box?

          jmlevy
          Community Expert
          jmlevyCommunity Expert
          Community Expert
          June 8, 2022

          Your file opens without any problem. Try to reset preferences: quit InDesign and relaunch it while holding down the Shift, Ctrl, Alt and Cmd keys until you see a warning message asking for confirmation.

           

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            njh287Author
            Participating Frequently
            June 8, 2022

            I was able to Delete Preferences as you suggested. And then when I relaunch, I can make it to the startup screen. But then when I try to open the file (the same file I gave you to try), I experience the same issue (the unending spinning Mac wheel indicating some process is loading) and the application becomes unresponsive. Any other ideas? (I greatly appreciate your help by the way!)

            jmlevy
            Community Expert
            jmlevyCommunity Expert
            Community Expert
            June 8, 2022

            I was able to Delete Preferences as you suggested.

            Did you get the warning message? If you did'nt get it, nothing happened.

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