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Idealematch
Idealematch
Participant
August 9, 2020
Question

I can't open Indesign because of an error message

  • August 9, 2020
  • 1 reply
  • 429 views

When opening the official Indesign program (through subscription).

I get a message "Indesign is being closed. A serious error has occurred".

recently uninstalled program and then download again. Unfortunately the same report.

 

someone the same problem?

This topic has been closed for replies.

1 reply

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
August 9, 2020

Which version of InDesign and OS?

It might be worth resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

If you don't see the question , do it again.

    Idealematch
    IdealematchAuthor
    Participant
    August 10, 2020

    Thank you, I've done what you've mailt. I've clickt on Yes by the question "Delete InDesign Preference Files". 

    But after that the same problem and I can't open InDesign.

     

    What to do because I must do a project for an client.

     

    Thank you!

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    August 10, 2020

    Which version of InDesign and OS?

    And how much RAM and spare disk space do you have?

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