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Participant
August 29, 2026
Question

I canceled my InDesign subscription, and later got a notification about my payment not going through. What do I do?

  • August 29, 2026
  • 2 replies
  • 12 views

I canceled my InDesign subscription, and later got a notification about my payment not going through. What do I do, as I don't use the application and cancelled my subscription

    2 replies

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    August 29, 2026

    Did you get a confirmation email about the cancelation? (Check any spam/junk folders.)

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Community Expert
    August 29, 2026

    Confirm that the cancellation did go through and you still not subscribed to it. Check your account at https://account.adobe.com/plans

    If you are not subscribed and still it is trying to charge you then contact Adobe Support

    -Manan