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Participating Frequently
Aug 25, 2026 12:13 PM UTC
Question

I’m experiencing problems when importing images (TIFF, PNG) and then reducing their size. Despite using the reduced display quality, InDesign crashes several times in a row.

I’m experiencing problems when importing images (TIFF, PNG) and then reducing their size. Despite using the reduced display quality, InDesign crashes several times in a row. There are also frequent slowdowns, and I’m working directly from the computer’s internal hard drive.

    7 replies

    Participating Frequently
    Aug 25, 2026 12:32 PM UTC
     

    Thank you very much for your help.

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    Participating Frequently
    Aug 25, 2026 12:28 PM UTC

    I have a Lenovo with an Intel Core Ultra 7 155H, 32 GB of RAM, and I’m using the latest version of InDesign (21.5.1x64).

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    leo.r
    Community Expert
    Community Expert
    Aug 25, 2026 12:17 PM UTC

    First, disable Generative AI options in the preferences.

    If it doesn’t help, let us know your versions of InDesign and the operating system as well as how much RAM you have, for starters.

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    Participating Frequently
    Aug 25, 2026 12:30 PM UTC

    I also had to uninstall and reinstall InDesign because it kept crashing repeatedly on startup.

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    Participating Frequently
    Aug 25, 2026 12:32 PM UTC

    I uninstalled the AI features, and it already seems to be working better.

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