iCloud

Forum|Forum|2 years ago
February 22, 2024
2 replies
761 views

When opening files stored on iCloud, most of the time InDesign freezes/crashes (spinning beach ball forever). The file usually opens, but then freezes once you move the cursor around a bit or try clicking a menu, etc. I've tried opening the same files saved to my local drive with no problems. The links in these files also reside on iCloud. If I download the InDesign file first, sometimes it doesn't crash. However, if I have links to update, I have to make sure to update each of them first or InDesign crashes.

InDesign 19.2.0.46
macOS Sonoma 14.3.1
MacBook Pro M3 Max, 36GB RAM

Bug

This topic has been closed for replies.

Dave Creamer of IDEAS

Community Expert

I don't use the iCloud as backup but I use OneDrive, GoogleDrive, Dropbox, and Box without issue. (I was using the Creative Cloud sync too, but no longer.)

The fact you can work on it locally points to either a speed issue--the connection or service cannot keep up with InDesign's requirements.

Try a speed test for your connection. Here is one of many: https://fiber.google.com/speedtest/

Also, if you have a gmail account, you have 15 GBs on Google Drive. Install the desktop software and test.

David Creamer: Community Expert (ACI and ACE 1995-2023)

BobLevine

Community Expert

This is a known limitation of all cloud services. You have to have the files fully synced locally. That's just the way it is.

A

ashforthmarketing17336332Author

Participating Frequently

How can people work then, using iCloud or other cloud services? It defeats the whole point of having all this extra space in the cloud if at the end of the day still need to have all your files also saved locally. It renders cloud services as mere backup rather than usable space for active files. What is the solution here?

BobLevine

Community Expert

I gave you the solution. I understand the frustration but it doesn't change the facts.

With a large file and lots of large images linked, they all need to be downloaded and this can cause InDesign to time out while trying to open and check everything.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded