ID not opening

Forum|Forum|2 years ago
January 17, 2024
1 reply
363 views

Out of the blue ID is not opening. I keep trying, and restarting but all to no avail.

Here is the error report.
I need to use it ASAP as I have deadlines!

Any help much appreciated, thank you.

Performance

This topic has been closed for replies.

Correct answer BobLevine

...also how long do you think I can last on this system/set-up, since you mentioned I would need to 'start shopping very soon'?

When ID 2025 comes out, you will no longer have access to re-install 2023. If anything goes wrong, you will have to contact Adobe support and explain why they should supply an installer for it.

I would not want to be left in that position but of course, that's your call.

BobLevine

Community Expert

Could be the Ventura bug that was fixed with 13.5. If you are running a version of Ventura earlier than that, update it to 13.6.2 but don't move to Sonoma.

TypoMan23Author

Known Participant

Thanks for the reply.

I am on Catalina 10.15.7
Would it help if I uninstalled the app and then re-downloaded it? But I need to be on 18.5.1 - as the latest ID is not compatible with my current OS. So if I uninstalled it, would it re-install the previous version I was on?

BobLevine

Community Expert

Can you install anything later than Catalina? If not, you're going to need to start shopping very soon anyway.

How much RAM do you have in that machine? The recommended minimum is 16GB.

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