Both Illustrator and InDesign crash when I open them. This only happens on my desktop. They work fine on my laptop. A blue circle flashes continuously next to the cursor, and when I go to “File” in the top left corner of the toolbar, for example, nothing happens; I can't open that menu. Photoshop works fine. I've already updated Illustrator and InDesign, uninstalled and reinstalled the programs, but that doesn't help. Has anyone else experienced this?
Hello @arjanv94013399,
That does seem troubling. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4nwC7yn) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4nrvP2K).
Looking forward to hearing from you.
Anubhav
Illustrator and InDesign are working again. I don't know which suggestion from the article was ultimately the right one, but it works! Thank you for your help!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices