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arjanv94013399
arjanv94013399
Inspiring
September 10, 2025
Answered

Illustrator and InDesign crash

  • September 10, 2025
  • 3 replies
  • 481 views

Both Illustrator and InDesign crash when I open them. This only happens on my desktop. They work fine on my laptop. A blue circle flashes continuously next to the cursor, and when I go to “File” in the top left corner of the toolbar, for example, nothing happens; I can't open that menu. Photoshop works fine. I've already updated Illustrator and InDesign, uninstalled and reinstalled the programs, but that doesn't help. Has anyone else experienced this?

Correct answer arjanv94013399

Hello @arjanv94013399,

That does seem troubling. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4nwC7yn) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4nrvP2K).

Looking forward to hearing from you.

Anubhav


Illustrator and InDesign are working again. I don't know which suggestion from the article was ultimately the right one, but it works! Thank you for your help!

3 replies

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
September 11, 2025

As it's happening on both 

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

arjanv94013399
arjanv94013399Author
Inspiring
September 11, 2025

Thank you very much. They're working again!

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    September 11, 2025

    Hi @arjanv94013399:

     

    Let's start with InDesign since your post was moved here:

     

    1. What operating system exactly, are you using?
    2. What numeric version of InDesign?
    3. Do you meet or ideally, exceed the system requirements for the version you are using? https://helpx.adobe.com/indesign/system-requirements.html
    4. Have you tried removing InDesign with the CC Cleaner tool, or completely removing preferences/cache?

     

    ~Barb

    ~Barb at Rocky Mountain Training
    arjanv94013399
    arjanv94013399Author
    Inspiring
    September 11, 2025

    Thank you very much. They're working again, I used the CC cleaner tool.

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    September 11, 2025

    That's great news. Thanks for coming back to let us know. 

     

    ~Barb

    ~Barb at Rocky Mountain Training
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 11, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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