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Question

Images from CC library can't be linked or placed in indesign document

Forum|Forum|4 years ago
July 7, 2021
4 replies
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Question: I have placed images in my indesign document from a CC image library that I created. This worked perfectly until today. When I now open my document Indesign indicates that my images are missing. All images in the image link panel with CC cloud icon show a red dot, meaning the link can not be found. However, my library shows the images are still there, and the name of the library and of the images are still the same.

So, I tried to re-connect the link of one of these images to the image in the library. A soon as I select the correct image and try to update the link I get this notification: The image does not excist, you don't have the rights or the image is used by another application.
I can also not place or replace the images in my document by dragging images from that CC library. What I can do is open these images from the library in Photoshop. So the do excist. Images from other libraries can also not be placed in my file. So Indesign has trouble connecting with my CC cloud files. How can I make that connection working again? Anyone?
Thanks.

This topic has been closed for replies.

rob day

Community Expert

But also here I've got into trouble recently when synchronization of files could not be completed because of some error.

Also, files in the CCF folder will not sync if you use an illegal character, so everyone collaborating should know what they are: |, ", ?, <, >, /, \, *, and :

There are other limitations which are listed here:

https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

rob day

Community Expert

I’m seeing the same.

I prefer to use my Creative Cloud Files folder for storing commonly placed assets—files in the CCF folder automatically sync to the cloud. But all of the test graphics in my CC Library (IDMS, PSD) are currently broken, including newly added items. Might be a problem with the cloud servers?

J E L

Community Expert

@etiennee77214364 Has this worked itself out for you yet? I've had trouble with my libraries in the past and it seems to be some type of syncing problem that eventually resolves itself with time. That's frustrating, for sure, and crazy to try to figure out how to apply a fix when you can open library assets into one application but not another. Sometimes it's an InDesign cache build up, too many Adobe processes running in the background, file corruptions, a million little things that add up. Try saving the InDesign file as an .idml and then open that and save back as an .indd. That often works on a ton of problems. Let us know if you are still having trouble!

E

etiennee77214364Author

Participant

Hi Jain, I have not changed a thing but by this morning all linkes are restored again.
I'ts scary to not know what the problem was. Even after a few full restarts the images would not connect. When working on thight sceduled big projects this is not something you want. Too much stress. For me the CC Library seemed to be the ideal solution to be able to work at home and at our studio on another computer without having to worry about missing images that would be on one computer and not on the other. But it needs to 100% secure. I just can't sell it to my clients that I missed deadlines because my images are missing while I could actually see them in the CC Library but could not reconnect them. So, for now, I'm back to the old external harddrive, dragging assets and backup files to the office and back untill I have an idea why this is happened.

rob day

Community Expert

For me the CC Library seemed to be the ideal solution...So, for now, I'm back to the old external harddrive, dragging assets and backup files to the office and back untill I have an idea why this is happened.

Hi @etiennee77214364 , you don’t have to use the CC Libraries panel to work remotely. Just create a folder inside of your Creative Files Folder, which by default is installed in your user folder, and save all of your project assets there.

The contents of the CFF folder are automatically sync’d to your cloud account, and any computer that logs into that account. So if you log into your account at work, the InDesign file and its assets will also be sync’d to that computer.

If you want to collaborate with another CC user, you can right click the local folder, choose View on Web, click the Share icon and send out an invite. When the invitation is accepted the folder will also sync to the collaborator’s CFF folder.

When working from the CFF folder, linked assets have an explicit local file path, so even if the Adobe server is down or you don’t have an internet connection, the link status will be normal.

rob day

Community Expert

I have placed images in my indesign document from a CC image library that I created

How did you create the Library? Were you opening and adding Photoshop cloud files (.psdc)?

E

etiennee77214364Author

Participant

I created the library in the CC application. I dragged and dropped images from my desktop into the library. And that worked just fine.

rob day

Community Expert

See my post below about using the Creative Files Folder rather than the CC Libraries panel for remote sharing.

InDesign links have to have a local file path—you can’t link to a URL. So even when the CC Libraries panel is working as expected, the library asset has to be downloaded to a hidden temorary folder in the system when it is added to the layout. For that reason I would never store linked assets in a CC Library—instead I store the project assets in my CFF folder and use Bridge to drag and drop them.

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