Participant

Question

Images Replaced by White Boxes in Email PDF Preview but Appear Normal When Downloaded

Forum|Forum|1 year ago
September 18, 2024
2 replies
1487 views

Hi,

I've exported my PDF from Indesign and sent it by email

When i look at the preview in the email, some pictures and icons have been replaced by a white box or have been shown in a black backgroud

But when i download the PDF and open it, all the pictures/icons look normal.

What's wrong with the preview please ?

I saw that for the 3 that are problematic, they all have the brown box in Indesign but all the others don't...

Import and export

This topic has been closed for replies.

BobLevine

Community Expert

I'm afraid there is very little you can do about this. Most email applications won't even produce a preview of a PDF and those that do cannot be counted on to do it perfectly.

F

FLTowerAuthor

Participant

I also understand this... thank you

Abhishek Rao

Community Manager

Hi @FLTower,

No worries at all! I’m here to help.

In InDesign version 19.5, to find the "Optimize for Fast Web View" option, follow these steps:

1. Export the PDF:
- Go to File > Export.
- Choose Adobe PDF (Print) or Adobe PDF (Interactive), depending on your needs.

2. Adjust Export Settings:
- In the Export Adobe PDF dialog, go to the "General" tab.
- Look for the "Options" section and find the checkbox labeled "Optimize for Fast Web View".
- Make sure this checkbox is "unchecked".

This setting helps ensure that the PDF is not optimized for quick viewing on the web, which can sometimes cause issues with how images are displayed in email previews.

If you need more assistance or if anything else comes up, just let me know!

Thank you,

Abhishek Rao

Community Manager

Hi @FLTower,

I understand how confusing it can be when your images look perfect in the downloaded PDF but appear as white boxes or with black backgrounds in the email preview! Could you please share the version of InDesign you're using and the details of your operating system?

This issue is often related to how email clients handle embedded images. To resolve this, try exporting your PDF with the "Optimize for Fast Web View" option unchecked, and ensure that all your images are saved as "RGB" rather than CMYK. Sometimes, flattening the transparency in your problematic images can also help.

Let me know if this improves the preview, and feel free to share more details if needed!

Thank you,
Abhishek Rao

F

FLTowerAuthor

Participant

Thanks a lot @Abhishek Rao

I'm sorry to ask so : where this option Optimize for Fast Web View is please ? My Indesign is in french, version 19.5
I've tried to find it out but still haven't...
Again thank you

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