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ragnar69
Participant
June 19, 2026
Answered

Importing User Settings Error

  • June 19, 2026
  • 3 replies
  • 0 views

I have a new laptop, but whenever i try to import user settings im having the error “Incompatible locale detected. Please choose a valid file to proceed”. 

both versions are updated to the latest : 21.4.1 x64

 

    Correct answer ragnar69

    I solved the issue by reinstalling InDesign and making sure both version language install are the same. Thanks to all!

    3 replies

    ragnar69
    ragnar69AuthorCorrect answer
    Participant
    June 19, 2026

    I solved the issue by reinstalling InDesign and making sure both version language install are the same. Thanks to all!

    Bill Silbert
    Community Expert
    Community Expert
    June 19, 2026

    What is the exact version of the operating system that you’re using?

    leo.r
    Community Expert
    Community Expert
    June 19, 2026

    Frankly, I haven’t seen this before, but here’s a similar question: