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Participant
July 14, 2024
Question

In design won’t open a recent save file - adobe in design may not support the file format

  • July 14, 2024
  • 1 reply
  • 577 views

Hi there, 

 

really hoping someone can help.


a file I created 5 days ago suddenly won't open? I get an error message that reads "Cannot open the file "filename.indd" Adobe in design may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application."

 

I have never used a plug-in for in design so it's not that. The file gets the same error message after updating in design to the latest version, on different computer, after multiple restarts. I have also tried manually moving the file to the desktop same message. Open from bridge same message. 

no idea what has happened and there is no alternative to this file. Hopefully somebody has a resolution? 

thanks in advance 

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1 reply

Robert at ID-Tasker
Legend
July 14, 2024

Unfortunately, we are not mind readers. 

 

What platform, OS & InDesign versions? 

 

What is the size - in MB? 

 

Where have you saved your file? Locally or remotely?

 

If external drive / pendrive - have you "ejected" it through system - or just unplugged?

If just unplugged - then it's most likely that system haven't flushed cache / buffer - so your file is incomplete = corrupted... 

 

Participant
July 14, 2024

Hi thanks for commenting appreciate the help 👍.

 

yes sorry can see this info would be helpful initially!

 

so..

 

IMac (M1)

os Sonoma 14.4.1

orginal file designed in - in design 18.x

tryed in 18. & v.19.5

File was saved directly to external HD

External HD always ejected never unplugged 

File size 17.9mb

 

any other info that may be relevant? 

 

Robert at ID-Tasker
Legend
July 14, 2024

Just in case - are you sure it's INDD file - "something.indd"?