InCopy story updates crashing InDesign

I appreciate I'm late to the discussion, but for the benefit of anyone else reading this thread, I've had success deleting the preferences. Also, if that fails, then export your InDesign doc as and idml file, reopen it and save a copy. This should strip out any unnecssary information (and hopfully some bugs) leaving you with a cleaner, leaner InDesign file.

So we went back to using InCopy cautiously today, with the writers sat next to me and me ensuring I update their work in InDesign frequently. However, a story which was part of the Assignment, but not edited by anyone except myself in InDesign, became corrupt.

It showed up as 'missing' in the Assignments panel. When I right clicked 'Show in Finder' it was not missing, it was there, and it opened in InCopy fine!

Yet no matter how many times I attempted to update, unlink, or even delete the frames containing this story, I received a crash to desktop. Then, after another attempt, the whole InDesign document became corrupted and wouldn't open. Luckily, we use DropBox so I was able to use its version history to recover a version of the file from the night before. But that whole episode lost us about an hour of productivity.

I can no longer risk using InCopy. It just seems so unstable. I would be so grateful if anyone who has had similar issues, and resolved them, could let me know how! Because in theory it's such a timesaver, in practise though, it's incredibly risky and I cannot recommend it to anyone!

Thanks,

Sam

Thanks all, just got off the phone with Adobe support, where the gentleman took control of my screen and looked at the error log. The issue was to do with:

'Copied text becoming corrupted'

I pressed for more info but this was basically all I could learn - so it sounds like someone using InCopy has copied text from Word, and this has become corrupted somehow.

So I can rule out fonts.

I have the latest version of InDesign and InCopy. InDesign is on the latest macOS, and the writers are on windows 10, they only downloaded InCopy in the last few weeks, but it's worth me checking if there has been an update since which they need to download.

For now we are going back to the old fashioned, slow method of the writer's either sending me marked up PDFs or entirely new word documents, or sitting next to me for small edits with me actioning them.

We cannot risk losing another day of work / day and a half of productivity, until I know what caused this, and how to ensure it does not happen again.

Any advice is as always very much appreciated.

Thanks so much

Sam

>> the 'server' is Dropbox.

If "server" is classic net-folder InDesign not have crashing?

What version of InDesign? What version of InCopy (They should be the same)

What operating system from each.

Have you tried skipping the Assignments and just using a Layout workflow? If you use a Document fonts folder, that should solve any font problems.