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J
jeffhalmos
Inspiring
November 5, 2019
Answered

IndDesign 2020 Slow Performance on macOS Catalina 10.15.1

  • November 5, 2019
  • 16 replies
  • 23724 views

OK, yes, I'm using Catalina 10.15.1 on a Mac pro 5,1 Tower via DosDude's Catalina Patcher, but ID 15.0 is slower than 14.x on the same configuration. It just seems that Adobe hasn't factored in 4K monitors yet. Even at native resolution—which I switched to recently from 3200 x 1800 because a few other apps like iTunes had issues with non-native resolutions—CC2020 is sluggish and jerky.

 

Selecting type, tracking, resizing windows. Slow slow slow slow.

 

{Renamed By MOD}

    This topic has been closed for replies.
    Correct answer Nicholas Petropoulos

    Hi Jeff.  I've just discovered that if you change the colour PREFS from LG UltraFine to Apple RGB in the display settings, all works brilliant. Was pulling what little hair I had until I just worked it out. Seems Adobe has bypassed the code to LG UltraFine Display for MAC OS Catalina. Pass this on please.

    16 replies

    Show previous replies
    C
    CMC375
    Participant
    January 4, 2020

    I'm having the same problem today on my new Macbook Pro 2019.

     

    On Catalina, ID 2020 v15.0.1 is too slow when I'm trying to copy large raster images and paste them onto another layer.

     

    I unstalled ID 2020 and reinstalled ID 2019 v14.0.3 and the lagging is gone.

     

    All this after I had came upon a bug in ID 2020 today: If you apply automatic text box resizing in a file, then undo (CMD+Z) forces all changes to revert back to the last time you either saved or opened the file.

     

    IMHO, ID 2020 is not ready for prime time.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    January 10, 2020

    Hi there,

     

    We are so sorry to hear about these frustrating issues. That's definitely shouldn't be happing. Let us fix this one by one:

     

    For slow performance while copy-pasting images to another layer: Could you please confirm if this issue is related to a specific document? If yes, could you please share the document with us? You can upload it to the creative cloud and share the download link. 

     

    For issues related to Undo: I would suggest if you can upvote this issue and share your observations here (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38991835-undo-not-working-properly-in-indesign-2020). InDesign Engineering team is looking for your help in order to reproduce and fix this issue.

    This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

     

    Regards,

    Srishti

    J
    jeffhalmosAuthor
    Inspiring
    February 27, 2020

    Srishti,

    Is the InDesign team planning on doing the same awesome performance update the Photoshop team did recently on version 21.x? For example, in Photoshop 21.1.0 the homescreen performs like other apps on the Mac platform, i.e. instantly, whereas ID, well, does not.

    P
    picagraphics
    Participant
    January 3, 2020

    I'm having the same experience with OSX High Sierra on my imac.

    H
    Human76
    Participating Frequently
    January 30, 2020

    hy, i'm having probleme with types accès, grabbing, copy and past or selecting textes blocs in indesign 2020 (15.1) on W10 1909 systeme version 18363.592

    For information : i'm using Fontbase Awesome.

    Best regards, Nicolas

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    February 3, 2020

    Hi Nicolas,

     

    Sorry to hear about the trouble. Could you please confirm if InDesign lags every time you click on a text frame? I would request if you can confirm if this is happening on a specific file or multiple files?

     

    Regards

    Rishabh

    W
    wea100
    Participant
    December 6, 2019

    It's not just InDesign...it's Lightroom and Illustrator as well. Photoshop seems to work all right.

    Adobe is completely in denial over this. I've contacted them multiple times, and all they can do is give me suggestions for "improving performance". They just can't seem to grasp the notion that their code is bad. I suspect it has something to do with new security stuff in Catalina or they broke GPU usage, but I'm not a programmer.

    What I can tell you is that my 2013 MacPro with 32 gigs of RAM is now useless for InDesign and Lightroom, my two most important apps. Downgrading to High Sierra is a pain, but it's what I'm going to have to do. The reason I upgraded was to use SideCar with my iPad, but I guess I'll have to wait until Adobe admits the problem and fixes it.

    What I can't understand is that this problem is EASILY replicated....although that's really wrong word. You don't need to replicate anything. All you need to do is install InDesign, Lightroom or Illustrator on a Mac running Catalina and you'll see it. It's not some weird set of cirumstances. As an IT Specialist at a research university, I have tried this on multiple computers, clean installations, etc. I have had absolutely no success.

    Fix your code, Adobe. You have a monopoly right now, but if this is the way of the future, it won't be for long.

      hopeful_idea157F
      hopeful_idea157F
      Participant
      December 11, 2019

      I have the same performance problem running Mojave on a late 2012 iMac. 3.4 GHz i7 with 32Gb of ram. My previous version of InDesign ran just fine but this new 2020 version really lags with every move. I too have tried all the suggested performance improvers without any noticable difference. I recently tried out the newly released Affinity Publisher from Serif which runs without these issues so surely Adobe can sort this out.

      M
      Michal Wojciechowski
      Participant
      December 4, 2019

      Same. Mac Pro 6.1 12C / 64 GB RAM / 2x GPU and after conecting LG 4K monitor performance is horrible low. Both Indesign and Illustrator seems be out of use with 4K display. 

        M
        Michal Wojciechowski
        Participant
        December 12, 2019

        What's strange my office iMac 2015 with 16 GB RAM and only AMD Radeon R9 M290 2 GB with same version Adobe CC and Majove  works perfect. So really strange both computers have same versions of softweare and difrent performance. Why?

        K
        k25 Hemmerich
        Participant
        December 13, 2019

        Same here. Mac Pro late 2013 on 4k is slow, iMac 2015 5k works well

        Erich-094
        Erich-094
        Participant
        November 27, 2019

        Does not help at all! Tried safe boot and deleting all caches... still super laggy and very slow here with Catalina 10.15.1 and Mac Pro (Late 2013). Maybe InDesign can not handle my dual AMD FirePro D500 correctly?

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        November 29, 2019

        Hi there, 

         

        Sorry to hear about the trouble you are facing with Illustrator. If you have already tried above-mentioned steps, you can also try the step below:

         

         

        If this doesn't help either, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help faster that way.  

         

        Regards

        Rishabh

         

         

        Rishabh_Tiwari
        Community Manager
        Rishabh_TiwariCommunity Manager
        Community Manager
        November 5, 2019

        Hi there,

         

        Sorry to hear about the trouble you are facing with InDesign. Would you mind trying the steps below and share your observation:

         

        1.  Reset Preferences: -
        • Close all adobe applications 
        • Go to Locations:  
        • ~/Library/Caches 
        • ~/Library/Preferences 
        • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
        • Launch InDesign from the CC

         

         

        Disclaimer: Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

         

         

        1. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which is conflicting with the InDesign.

         

        Regards

        Rishabh

          J
          jeffhalmosAuthor
          Inspiring
          November 6, 2019

          That worked wonders for type selection and general creation and editing of documents. Thanks for this. It doesn't help at all with grabberhand maneuvering of pages, which remains very jerky and laggy. Will do this with Illustrator which also suffers, but Photoshop 2020 is a speed demon in every way.

           

          PS: Appreciate the title rewrite.

            J
            jeffhalmosAuthor
            Inspiring
            November 6, 2019

            This approach also worked for illustrator, but grabber hand is also laggy and jerky even in outline mode.

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