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scottm55188995
Participant
August 23, 2020
Question

InDesign 15.1.1 not responding while working on macOS 10.15.6

  • August 23, 2020
  • 2 replies
  • 417 views

Hi there,

 

I have an issue with InDesign hanging seemingly randomly when I open some indd files, add files to book file, run preflight on a book and export to PDF. It doesn't appear to be document related as it works if I force quit and try the process again, and doesn't always happen, but it does occur often. The hanging will happen for around 5-15 minutes. InDesign reads as "Application not responding" during the crash/hanging period and then carries on fine after some time.

 

I've tried resetting properties. I've now also tried doing a fresh install.

 

SETUP:

MACOSX 10.15.6

SSD

2,5 GHz Dual-Core Intel Core i5

8 GB 1600 MHz DDR3

InDesign 2020 15.1.1

 

 

{Renamed by MOD}

This topic has been closed for replies.

2 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
August 26, 2020

Hi Scott,

 

Sorry to hear about your experience. I see you have tried reinstalling the app which did not help. I'd request logging into root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 

  • Go to Terminal (Go > Utilities > Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

Let us know if it makes a difference.

 

Regards,

Ashutosh

    S
    scottm55188995Author
    Participant
    August 28, 2020

    Hi Ashutosh,

     

    Thank you very much for your assistance.  I will give that a try today and see if it is a permissions issue and report back as soon as possible.

     

    Kind regards

    Scott

    Scott Citron
    Scott Citron
    Legend
    August 23, 2020

    If you've deleted your ID preferences and cache and you still have problems, I recommend uninstalling InDesign itself and then reinstalling from Creative Cloud app. I also assume you've restarted your computer somewhere along the line, yes?

      S
      scottm55188995Author
      Participant
      August 23, 2020

      Hi Scott,

       

      Yes, unfortunately this issue has persisted for about two months now, through many system reboots - and even the InDesign update. 

       

      I will try and do an unistall and reinstall via the CC app and let you know if continues to hang.

       

      Many thanks for the troubleshooting.

       

      Kind regards

      Scott

      S
      scottm55188995Author
      Participant
      August 23, 2020

      Unfortunately the issues still persists after a fresh reinstall.

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