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T
thomasv15579986
Participant
June 22, 2020
Answered

InDesign 15.1 crashes on while launching on Windows 10

  • June 22, 2020
  • 3 replies
  • 542 views

After upgrading to InDesign 15.1, launching the application hangs briefly upon opening then crashes.  This happens when opening stand-alone or opening an indd file from Windows Explorer.

The CopyPlugin VBS errors because it says InDesign 15.0 is not installed.

Uninstalling v15.1 and installing v15.0 then upgrading v15.0.3 resolves the problem.

Cannot upgrade to v15.1.

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer SanyamTalwar

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

 

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

 

Also, please send the following information to santalwa@adobe.com :

  • Reproducible Steps – What were you doing when InDesign issue occurred?
  • Video recording of the issue?

—
Sanyam Talwar

3 replies

P
PIXELPROOF PLUS+
Participant
August 5, 2020

Hi, How about for OSX Catalina 10.15.6?

Updated to InDesign to 15.1.1, After the bouncing icon at the dock when you click launch... it just freezes then  completely stop moving. Never made it to the actual splash screen launch. So, I exit by force quitting the app. It won't launch again until I do a restart. 

SanyamTalwar
SanyamTalwarCorrect answer
Participating Frequently
June 23, 2020

We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

 

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

 

Also, please send the following information to santalwa@adobe.com :

  • Reproducible Steps – What were you doing when InDesign issue occurred?
  • Video recording of the issue?

—
Sanyam Talwar

T
thomasv15579986Author
Participant
July 1, 2020

@sanyamt 

Thank you.  I applied the latest update (15.1.1) and that resolves the issue.  I'm unsure the subversion as InDesign About and Creative Cloud only lists the version as 15.1.1

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
June 23, 2020

Hi Thomas,

 

Sorry to hear about your experience. I'd recommend using Creative Cloud Cleaner Tool to remove the existing installation of the app and install a fresh copy. Also, please make sure OS & GPU is updated to the latest version. Let us know how it goes.

 

Regards,

Ashutosh

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