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marchoeijmans
marchoeijmans
Participant
June 17, 2021
Answered

InDesign 16.3 - Big Sur. Command+N + command+O doesn't work.

  • June 17, 2021
  • 4 replies
  • 655 views

(18 july 2021) 

I'm using InDesign 16.3 and MacOS Big Sur. Both, command+N, command+O doesn't work. 

Does anyone know a solution to solve this problem?

This topic has been closed for replies.
Correct answer marchoeijmans

If it was the forum would be flooded. 

Can you create a new account on your Mac and login there and see if the problem persists.

It's only a troubleshooting step.


Hallo Eugene

i have created another account. Big Sur isn't the problem. Cmd+N and Cmd+O work well!

in the original Account:

to reset preferente pressing shift+controle+option+command didn't work

 

These steps solved the problem:

logged out

deleted preferences by hand (folder)

Starter InDesign and logged in 

Indesign rebuild automaticly 

problemen solved 

 

thanx to all for helping

kind regards

Marc

 

4 replies

marchoeijmans
marchoeijmansAuthor
Participant
June 18, 2021

See further in post reply to Eugene,

Thanx for your post and advice 

 

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
June 18, 2021

Most of the time resetting your indesign preferences fixes most issues like this. 

While launching indesign

(Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

 

It also could be a shortcut conflict. 

https://support.apple.com/en-au/guide/mac-help/mchlp2864/11.0/mac/11.0

 

 

marchoeijmans
marchoeijmansAuthor
Participant
June 18, 2021

Resetting preferences or clean install, both doesn't resolve the problem.

Its not a shortcut conflict either...

(maybe the combination of big sur and adobe is the problem?)

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
June 18, 2021

If it was the forum would be flooded. 

Can you create a new account on your Mac and login there and see if the problem persists.

It's only a troubleshooting step.

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
June 18, 2021

16.3 is a rolling update. Only certain countries are receiving it now. It's not available in the US, so I can't help, sorry.

    marchoeijmans
    marchoeijmansAuthor
    Participant
    June 18, 2021

    Thanx anyway!

    djroe
    djroe
    Known Participant
    June 17, 2021

    I'd like to help you, but I can't seem to find the download link for 16.3.  😞

     

    If I can get my hands on it, I'll try to respond.

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