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ma64165225
ma64165225
Inspiring
November 19, 2021
Question

InDesign 17.01: UI scaling range issue on high-DPI monitors (2560x1440px)

  • November 19, 2021
  • 2 replies
  • 1701 views

Hello Community / Adobe support -

I need your help urgently.

 

In the current InDesign version 17.01 the scalable user interface was introduced as a new feature to be able to adapt to the working environment and make everything more user-friendly.

The previously trouble-free use of InDesign with my monitor setup is no longer possible now, because the scaled UI is MUCH TOO BIG and I can't scale it down. In the following, I describe why.

 

My setup:
2x EIZO CS2730 27" monitor @ 2560x1440px
Windows display settings scaling factor: 125 %*

*This factor is the core of the problem, as InDesign makes UI scaling dependent on it

 

Description of the issue:
When the Windows scaling factor is set to 100% display size, I have five "stops" in InDesign when scaling the user interface. The slider is at the minimum of the range and the display is perfect as usual (as in the previous ID 16.4).
At 125% display size, the InDesign UI is displayed way too large (panels and tools on primary monitor) and palettes on the secondary monitor overlap because they are too huge now, no more efficient work is possible. The UI size slider is also at the minimum, but has only 3 "stops" now. No further "downscaling" possible.

 

My conclusion:
InDesign interprets my resolution or display setup as if I don't have a "high-DPI" monitor, hence the smaller "stop" range at 125%.

I tried everything, reset preferences and re-installed ID 17.01, changed app property combinations regarding high-DPI settings, checked graphic card tweaks but nothing worked.

 

To the Adobe tech/programming department:
Please reproduce the case where users with high-DPI monitors in Windows 10 have set the display settings to a value greater than 100% (at maximum supported and recommended resolution of the monitor).
I urge to revise / extend the slider range of UI scaling in one of the next updates to lower values.

Until then, I am unfortunately forced to continue working with the previous version 16.4 and exchange with colleagues in .idml format. Very annoying and time consuming!

 

Please do not make a suggestion to set the display to 100%. Everything on the system is too small that my eyes would be permanently strained (fonts, menus, explorer, browser etc.). It's not an option for me.

 

I really hope that an Adobe employee will take care of this matter with priority and that a remedy will be found as soon as possible.

 

Thanks in advance and greetings!

    This topic has been closed for replies.

    2 replies

    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    November 23, 2021

    Best do a bug report at Adobe InDesign UserVoice:

    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

     

    When done post a link of your report to this thread here.

     

    Regards,
    Uwe Laubender

    ( ACP )

    ma64165225
    ma64165225Author
    Inspiring
    December 10, 2021

    Hello,

    supplementary still the link to my bug report at the Adobe InDesign UserVoice. Please refer also to the screenshots attached below in this Adobe Support Community thread. They show the InDesign UI in comparison at 100% and 125% scaling factor set in Windows 10 OS at 2560x1440px native monitor resolution which is the highest and recommended value for the device.

    The description of the problem at UserVoice is again summarized a bit more compactly.

     

    At this point I would like to ask again if Adobe Support has taken note of the problem and when there will be a solution?

     

    UserVoice bug report:

    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44508372-indesign-17-01-ui-scaling-range-issue-on-high-dpi

     

    InDesign 17.01: UI scaling range issue on high-DPI monitors

     

    PROBLEM:
    Since new UI scaling was invented in ID 17.01 all panels are displayed way too big and overlap in my resolution setup @ 2560x1440px and Windows OS scaling factor of 125%. The range is already at minimum. No work is possible anymore, I have to use ID 16.4 again and exchange via IDML. Please help!

     

    MY SETUP:
    2x EIZO CS2730 27" monitor @ 2560x1440px
    Windows display settings scaling factor: 125 % (needed, otherwise everything in the system is too small e. g. fonts, menus, explorer, browser

    Please have a look at the two screenshots showing the InDesign environment at 125% Windows OS display size and at 100% "standard size".

     

    SOLUTION:
    I ask Adobe to extend the UI scaling range to more "stops" and make lower values accessible for high-DPI monitor setups with Windows OS scaling factors above 100%. Thank you!!

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    December 10, 2021
    I have a very similar hardware set up but I'm using Dell monitors. But I find using the 100% in Windows with a click up in the UI Scaling with InDesign to be preferable. I do use zoom settings in browsers but everything else, even with my 64-year-old and very tired eyes is okay. I've upgraded to Windows 11 but tested it on Windows 10 beforehand.

    You may want to give that a try because I wouldn't count on things getting "fixed" any time soon.
    ma64165225
    ma64165225Author
    Inspiring
    November 23, 2021

    REMINDER:
    Will an Adobe employee take care of the matter?

     

    Thanks

    Regards

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