Skip to main content
easmec78397837
easmec78397837
Participant
April 4, 2022
Question

INDESIGN 17.2 : Erreur 315 Publish Online

  • April 4, 2022
  • 1 reply
  • 208 views

Bonjour,

 

J'ai un docment que je voudrais exporter avec Publish Onlne. Celà fonctionnait parfaitement bien jusqu'à vendredi passé où j'ai commencé à avoir ce message :

 

Erreur #315 : This service is unavailable due to errors wth your subscriptions. Voir screenshot...

 

Pourtant l'abonnement est à jour. 

 

Quand j'essaie d'aller sur "Manage Account" à partir du message d'erreur, j'ai un Access Denied mais je peux me connecter sur les services Adobe à partir du browser.

 

Une idée ?

 

Bien à vous,

 

Rosine

This topic has been closed for replies.

1 reply

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
April 4, 2022

HI,

I would go through a few steps first: purge browser cache, log out of Creatrive Cloud - log back in.

Then, if that does not do the trick, I would contact subscription support via chat in your region/country (there might be a glitch on your account).

Did you install/update/upgrade anything just before last Friday? When is your renewal due?

Please include the version of your software and operating system.

easmec78397837
easmec78397837Author
Participant
April 6, 2022

Hi Eric,

Thanks for your reply. I purged the cache, logged out and back again, checked firewall, etc... nothing changed.

I am using Indesign v 17.2 on a Mac Mini (iOS version 10.15.30).

In the meantime, it appears that on the day I stated getting the error, we had cancelled the automatic renewall of the actual plan. But the plan is still active until July 2022. This seems to be linked to the problem we are now having with Publish Online.

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices