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Dendj
Participant
August 8, 2024
Question

InDesign 19.5 exceeds memory during startup

  • August 8, 2024
  • 3 replies
  • 823 views

When I try to start Adobe InDesign it shows the startup screen, but stays stuck on 'Loading extensions' Eventually it will use all available memory in the computer, which after it will crash with Windows Task Manager reporting 'Your system has not enough memory, please close some apps'
I have tried to following:

-Reinstall Adobe InDesign with and without saving user settings

-Updated GPU Driver to latest version

-Installed all Windows Updates

-Creative Cloud is up-to-date

-InDesign is up-to-date

-Performed sfc /scannow, dism /online /cleanup-image /restorehealth & chkdsk C: /f /r

-Restarted the computer

-After restarting it, have all other applications closed, just open Adobe InDesign. it still crashes

-Also crashes when trying it on a different user

-Disabled the Anti-Virus during startup of InDesign

-The system is able to run InDesign according to Adobe's requirements



Hope you can help me with this issue

 

The system specs:

Model: HP Z1 Entry Tower G5
 
Motherboard: HP 8591
Processor: Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz
Total Physical Cores: 8
Memory (Installed): 16 GB
Memory (Usable): 15.8 GB
BIOS Name: R01 Ver. 02.12.00
BIOS Version: R01 Ver. 02.12.00
Display Adapters
  • Intel(R) UHD Graphics 630
  • NVIDIA GeForce RTX 2070
  • Microsoft Remote Display Adapter
    This topic has been closed for replies.

    3 replies

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    August 28, 2024

    Hello there, 

     

    I hope you are doing well.

     

    We wanted to follow up on the status of your issue. Were you able to resolve it by following our expert's advice? If so, please share the solution that worked for you, as it may help others in the community experiencing a similar issue.

     

    Feel free to update the discussion if you need any further assistance.

     

    Thank you,

    Abhishek Rao



    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    August 13, 2024

    @Dendj

     

    Have you tried nuclear option - CC Cleaner?

     

    O
    Ondřej38195037o3l8
    Participant
    August 8, 2024

    Same problem but on the MacOs - all is updated.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    August 13, 2024

    Hi @Ondřej38195037o3l8,

     

    I’m sorry you’re experiencing this issue with InDesign. 

     

    Could you please provide more details to help us better understand and resolve the problem? Specifically:

    • Are you using the latest version of InDesign 19.5? Please provide details about the version of the operating system.
    • Do you encounter any error messages when it crashes? Have you submitted the crash report? If not, please do. Reference article: Submit a crash report for InDesign. (adobe.com)
    • Have you tried resetting your preferences or checking for any font issues? Reference article: Set preferences in Adobe InDesign
    • Do you have any third-party plug-ins installed? If yes, we suggest removing them and then testing the issue. 
    • Is the issue specific to InDesign, or is it happening to other Creative Cloud apps like Illustrator and Photoshop?  

     

    In the meantime, you might find these crash fix articles helpful:

    Fix crash issues when launching InDesign (adobe.com)

     

    We are here to help and will be looking forward to hearing back from you. 

     

    Thank you, 

    Abhishek Rao

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