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Participant
November 7, 2023
Answered

Indesign 19 crashing on launch in Mac

  • November 7, 2023
  • 3 replies
  • 739 views

Hi, I Using Macbook Pro M2

And my Indesign keep instantly crashing every time I open it.
SO far i have to uninstall it, and re-install it. 

I try to erase the preferences in library after the uninstalation process, but it didn't work. 

 

It so frustating, because I need to wait much time to do the re-install. 

 

Is anybody here have the same problem as well? 

Or some one has solution of it? 

This topic has been closed for replies.
Correct answer Wahyudi33207980xzws

Thank you so much, look like it works. I just update the ventura, and i tried to open indesign, and it's works. 
Hopefully this will be last. 

 

3 replies

Community Expert
November 10, 2023

As far as I know there's an update for 19.0.1 available 

You could try install the update

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

BobLevine
Community Expert
Community Expert
November 7, 2023

Typical of a known issue with Ventura. If you're on a version lower than 13.5 update the operating system but do not install Sonoma yet.

Wahyudi33207980xzwsAuthorCorrect answer
Participant
November 10, 2023

Thank you so much, look like it works. I just update the ventura, and i tried to open indesign, and it's works. 
Hopefully this will be last. 

 

Robert at ID-Tasker
Legend
November 7, 2023

You forgot to mention OS Version - InDesign is not compatible with Sonoma.

 

Participant
November 10, 2023

My Mac is on Ventura