InDesign 20.0 and 20.1 Crashing When Opening Specific Cloud Document

Forum|Forum|1 year ago
October 15, 2024
1 reply
3585 views

I have an .indcc document saved to the Cloud which I was happily editing earlier today. Now when I try to open it, either in 20.0 or Beta 20.1 InDesign crashes. It is a particular file that won't open, other files are fine.

"Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents."

How do I get the file back up and running please?

I'd be happy to upload the file here if I could find a way to grab it

Bug

This topic has been closed for replies.

thomd61141163Author

Known Participant

When I try to download the file from https://assets.adobe.com, it gives the "Something went wrong and we can’t download this right now. Please try again later."

Abhishek Rao

Community Manager

Hi @thomd61141163,

Thank you for bringing this issue to our attention. I understand how concerning it can be when a specific document won't open in InDesign. To assist you better, could you please provide the following details:

The operating system you are using.
A screen recording that shows what happens when you try to open the document.
A screenshot of the error message you receive.

If possible, please share the .indcc file with us for testing as well.

In the meantime, you can refer to this article about handling corrupt documents: Managing Versions in InDesign.

Looking forward to your response!

Best,
Abhishek Rao

thomd61141163Author

Known Participant

Here's a movie with all the details.

I cannot see how to send you the file - if you tell me, I'll do that

InDesign_Crash.zip

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