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Question

InDesign 20.0 crashes.

Forum|Forum|1 year ago
December 4, 2024
2 replies
5534 views

Although InDesign 20.0 ran under 14.7.1 Sequoia for a while, the program no longer wants to start. After the click, the image appears and everything seems to be normal. Then the window opens. But it remains gray (DarkMode) and there is nothing to see. Crashes!

Of course, I did everything. Newly installed. Cleared caches. No extensions. Safety mode. All fonts disabled. Font program turned off.

None of it helps.

On my other iMac (same configuration, applications and system) it runs. The only difference is, ONEDRIVE!

On the iMac with ONEDRIVE, InDesign suddenly does not run. Don't forget, the problem only happened when opening a file. Previously, the program was running. Since then, InDesign has not been running.

Bug

This topic has been closed for replies.

BobLevine

Community Expert

Do you have Magnet installed? If so, turn it off.

C

C4C systems GmbHAuthor

Participating Frequently

Thanks Bob but I don't use "magnet".

Abhishek Rao

Community Manager

Hello @C4C systems GmbH,

Thank you for providing detailed information and the crash report. I understand how frustrating it must be to deal with crashes at launch despite trying multiple steps. Would you mind trying the below:

1. Reset InDesign Preferences

Sometimes, corrupted preferences can cause crashes. Please try the following steps to reset preferences:

Manual Deletion:
- Navigate to: ~/Library/Caches/ and delete the com.adobe.InDesign folder.
- Then go to ~/Library/Preferences/ and delete the Adobe InDesign folder.
- Restart InDesign to check if it works.

Reference: https://adobe.ly/3VofJve

2. Disable Third-Party Extensions or Plugins

Even if plugins are not installed intentionally, third-party applications may install extensions that interfere with InDesign. To test this:

Go to: Applications > Adobe InDesign 2025 > Plug-ins and temporarily move third-party plugins to a separate folder outside the Plug-ins directory.
Restart InDesign and check if it launches.

3. Create a New User Account (macOS)

To rule out any user-specific issues, create a new macOS user account and try launching InDesign there:

Open System Preferences > Users & Groups.
Create a new user and log into the new account.
Launch InDesign and check if the issue persists.

Reference: https://adobe.ly/3VpYM3F

Please try these steps and let us know the results. If the issue persists, we’re here to assist you further.

Thank you for your patience and understanding!

Best,
Abhishek Rao

Abhishek Rao

Community Manager

Hello @C4C systems GmbH,

Thank you for reaching out and sharing the details of the issue. I understand how frustrating this situation must be, especially when you've already taken extensive steps to resolve it. Let’s try to narrow this down and find a solution together.

Could you please confirm the following?

Before this issue started, did you make any changes to the application configuration, install new software, or update ONEDRIVE?
Have you tried running your Mac in Safe Mode to test if InDesign works under those conditions? You can follow this guide to boot in Safe Mode.
Does the crash occur only when opening a file, or does it happen regardless of the action? If it occurs at launch, this guide may help: InDesign crashes on launch.
Did you submit a crash report via the Adobe Crash Reporter? If so, sharing the crash report ID here will allow us to analyze the issue further. Learn more about submitting crash reports here.
Since the problem seems to be associated with OneDrive, could you temporarily disconnect it or move files locally to test if the issue persists?

Once you provide this information, we can proceed with targeted troubleshooting steps. Thank you for your patience, and I look forward to assisting you further.

Best,
Abhishek Rao

C

C4C systems GmbHAuthor

Participating Frequently

1. no

2. yes, indesign crashes too

3. occurs at launch. All the bug fixes I've found don't help. Neither does the link.

4. ate/Time: 2024-12-04 20:26:21.180 +0100
End time: 2024-12-04 20:27:38.588 +0100
OS Version: macOS 14.7.1 (Build 23H222)
Architecture: x86_64h
Report Version: 49
Incident Identifier: 4A9DE7D7-F319-4231-B411-E0B74082C399
Share With Devs: Yes

Data Source: Stackshots
Shared Cache: A7563E1D-7A04-3ED2-9587-044987205172 slid base address 0x7ff80a812000, slide 0xa812000 (System Primary)
Shared Cache: 8ED40385-9358-3EDB-9CDB-896C34D074EB slid base address 0x7ff83b561000, slide 0x3b561000 (DriverKit)

Command: Adobe InDesign 2025
Path: /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app/Contents/MacOS/Adobe InDesign 2025
Identifier: com.adobe.InDesign
Version: 20.0.1.32 (20010)
Team ID: JQ525L2MZD
Is First Party: No
Beta Identifier: 770FF7E1-9B89-515B-A075-DADA6CD04A13
Architecture: x86_64
Parent: launchd [1]
PID: 11125
Time Since Fork: 90s

Event: hang
Duration: 77.41s
Duration Sampled: 1.60s (process was unresponsive for 76 seconds before sampling)
Steps: 16 (100ms sampling interval)

Hardware model: iMac20,1
Active cpus: 20
HW page size: 4096
VM page size: 4096

Time Since Boot: 8819s
Time Awake Since Boot: 7659s
Time Since Wake: 2550s

Fan speed: 1204 rpm
Total CPU Time: 6.516s (28.9G cycles, 34.5G instructions, 0.84c/i)
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 584.37 GB/931.55 GB, low space threshold 3072 MB
Vnodes Available: 13.16% (34639/263168)

Preferred User Language: de-DE
Country Code: DE
Keyboards: German
OS Cryptex File Extents: 22

5. The problem is not related to ONRDRIVE. Of course, I quit ONEDRIVE and tried to start InDesign. Crash!

At this point I would like to inform you that InDesign 19.5.1 is running.

1. Reset InDesign Preferences

2. Disable Third-Party Extensions or Plugins

3. Create a New User Account (macOS)

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