InDesign 20.0 Freezes and Closes During Startup

Forum|Forum|1 year ago
November 11, 2024
4 replies
266 views

Hi, InDesign doesn't start at all. It starts downloading plugins, but after half an hour it freezes and closes. I had to Install V. 19.5 to work at the moment. Did you have the same issue?

Performance

This topic has been closed for replies.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

S

sprinklr-integration-user

Inspiring

Hi @CRAI6C1C,

In addition to the suggestions from our experts, please try opening InDesign in safe mode to see if it helps resolve the issue. This can help determine if third-party software is causing the problem.

- Windows: [Start in safe mode](https://adobe.ly/3O5b39E)
- macOS: [Start in safe mode](https://adobe.ly/4eokonI)

Let us know how it goes!

Best,
Abhishek Rao

kglad

Community Expert

reset your preferences.

B

Ben M

Community Expert

Mac/Win? What version? Can you try this KB article to troubleshoot your plugins to see if one of them is preventing launch: https://helpx.adobe.com/indesign/kb/troubleshoot-indesign-third-party-plug.html

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