InDesign 20.0 Freezes and Closes During Startup

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Hi, InDesign doesn't start at all. It starts downloading plugins, but after half an hour it freezes and closes. I had to Install V. 19.5 to work at the moment. Did you have the same issue?

Performance

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download & install">

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sprinklr-integration-user

Inspiring

Hi @CRAI6C1C,

In addition to the suggestions from our experts, please try opening InDesign in safe mode to see if it helps resolve the issue. This can help determine if third-party software is causing the problem.

- Windows: [Start in safe mode](https://adobe.ly/3O5b39E)
- macOS: [Start in safe mode](https://adobe.ly/4eokonI)

Let us know how it goes!

Best,
Abhishek Rao

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kglad

Community Expert

reset your preferences.

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Ben M

Community Expert

Mac/Win? What version? Can you try this KB article to troubleshoot your plugins to see if one of them is preventing launch: https://helpx.adobe.com/indesign/kb/troubleshoot-indesign-third-party-plug.html

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