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Snap Midland - Artroom
Participant
October 31, 2024
Question

Indesign 20.0 Hangs whilst launching in Windows 11.

  • October 31, 2024
  • 1 reply
  • 695 views

I have tried uninstalling/ reinstalling, trashing preferences, rolling back to Version 19.5 (Previously working, now has same issue), used the Adobe Creative Cloud Cleanup Tool, attempted to open as a different user on same PC. Nothing has worked. Help!

 

I have attached a Log file if that helps. I don't understand how to read it.

    This topic has been closed for replies.

    1 reply

    Vivek-Sharma
    Community Manager
    Vivek-SharmaCommunity Manager
    Community Manager
    October 31, 2024

    Hi, Sorry for the trouble. Please try the steps mentioned in this link and share the outcome.


    ^VS

    S
    Snap Midland - ArtroomAuthor
    Participant
    November 1, 2024

    Thanks Vivek12, I've been to that page and I already went through all those steps before posting here.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    November 1, 2024

    Hi @Snap Midland - Artroom,

     

    Thank you for your patience while we look into the issue with InDesign 20.0 hanging during launch. I want to assure you that we are in contact with our product team regarding your case.

    We will review the UXP log file you provided and will update you as soon as we hear back from them. If you have any further questions in the meantime, please feel free to reach out.

     

    Best,
    Abhishek Rao

     

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