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D
DaddyDoom
Inspiring
January 27, 2025
Question

InDesign 20.1 crashing while closing documents.

  • January 27, 2025
  • 5 replies
  • 5611 views

Immediatly after installing the latest InDD release, the app began crashing randomly, specially after saving and closing a document.
This happens 4 out 5 times, which means I'm constantly having to re-open the app.
InDD was already displaying several performance issues in the previous releases, but this is more than I can take.

    5 replies

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    February 27, 2025

    Hi everyone, 

     

    A quick update on this is that the product team has logged a bug for this issue and is currently investigating it.

    The team has suggested few workarounds to test the issue in: 

    1. Revert to InDesign 20.0 (via Creative Cloud > InDesign > Other Versions)
    2. Test the latest InDesign PreRelease build – You can access the PreRelease build by following this blog:
    How to Join the Creative Cloud PreRelease Program

     

    Please test the issue in both versions and let us know if the crash still occurs. Your feedback will help in resolving this faster.

    Looking forward to your updates!

     

    ^

    Abhishek

      B
      bernie_tipene
      Participant
      February 27, 2025

      Hi, still having this issue since January 27 , now 4 weeks.  I have tried doing the repair etc but the problem is still happening. Any updates?

      leo.r
      Community Expert
      leo.rCommunity Expert
      Community Expert
      February 27, 2025
      quote

      Hi, still having this issue since January 27 , now 4 weeks.  I have tried doing the repair etc but the problem is still happening. Any updates?

      By @bernie_tipene

       

      Just to verify: what are your current InDesign and macOS versions?

      B
      bernie_tipene
      Participant
      February 27, 2025

      Indesign 20.1 macOS 13.7.2 thanks

       

      G
      Giulia0D4C
      Participating Frequently
      February 3, 2025

      I had the same problem for many days ... I have [I think] solved as follows:

      launch "Uninstall Adobe Creative Cloud" from Application/ Utility/ Adobe Installers and instead of uninstalling it choose: REPAIR.

      It seems that the problem has disappeared [for the moment].

      bya_alb

       

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        D
        DaddyDoomAuthor
        Inspiring
        February 3, 2025

        Thanks. I'll try that as soon as possible.
        Hope it works (just had another crash JUST NOW...)

         

        G
        Giulia0D4C
        Participating Frequently
        February 5, 2025

        less frequent crash but sometimes it still happens

         

        TRANSLATE with x
        English
         
         
        [links removed]
         
         
        B
        bernie_tipene
        Participant
        January 29, 2025

        I have been experiencing the same issues, working locally and on server.  Have tried reseting preferences, and workspace settings, and still having the same problems.

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          January 27, 2025

          @DaddyDoom 

           

           

          I've moved your post from Creative Cloud Desktop to the InDesign forum.

           

          Jane

           

          Abhishek Rao
          Community Manager
          Abhishek RaoCommunity Manager
          Community Manager
          January 27, 2025

          Hi @DaddyDoom, 

           

          Would you mind sharing the details of your operating system and its version? Is the crash only happening with a specific document or with others as well including a new document? Were you able to submit the crash report? If not, then please submit it and share the email address you used while submitting it (please share it on DM over the community). Reference: https://adobe.ly/3Eo0AV1


          Are you using any third-party plug-ins with InDesign? If yes, could you try disabling them and then see if it works better? You can try testing the performance in Safe mode too (to isolate any third-party service interference). Reference: 
          https://adobe.ly/4hrkQDq

           

          Are the files you work with locally stored or saved on a remote, external drive, or cloud? Let me know. 

          Moreover, please share a screen recording demonstrating the crash situation. 

           

          Will wait to hear from you to move forward. 

           

          ^

          Abhishek 

           



          D
          DaddyDoomAuthor
          Inspiring
          January 27, 2025

          Hello.
          Machine specs below. I know its an old machine but if the apps are still compatible, I will be using it until is absolutely necessary to upgrade.
          The crash happens with different documents. At least 4 out of 5 times, when closing a doc after saving, the app goes down.
          No plug-ins installed.
          I mostly work with Dropbox based documents, but issue ocasionally occurs on local.
          Also, since previous versions I have experienced another issue, in which the app stops responding when quitting, meaning that I have to force quit before shutting down (this also happens with AI and PS).

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